Kirstin Danielewicz
Fenton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team and individually to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Once Upon A Child Franchise
Ballwin
09.2024 - Current
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, returns.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
Independent Photographer
Self
Fenton
08.2020 - 09.2024
- Edited photos using digital imaging software such as Photoshop.
- Composed images, adjusted lighting, and selected props for each shoot.
- Scheduled meetings with prospective clients to present portfolio samples.
- Attended networking events in order to build relationships within the photography industry.
- Managed invoicing of customers via PayPal or other payment processing services.
- Developed creative concepts and themes for photo shoots.
- Organized, scheduled, and coordinated photoshoots with subjects.
- Provided technical support when needed during shoots or post-production editing sessions.
Salon Manager
Hair Solutions
Des Peres
10.2018 - 12.2021
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Oversaw inventory control for retail products and supplies.
- Resolved guest complaints.
- Consulted with customers to understand needs and recommend professional services.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
School Bus Aide
Windsor C-1 School District
Imperial
08.2016 - 05.2018
- Communicated effectively with school personnel, parents, and students regarding transportation issues.
- Collaborated closely with teachers, administrators, and other staff members as needed.
- Ensured that seating arrangements were safe and orderly at all times.
- Monitored student behavior while on the bus and enforced appropriate conduct.
- Assisted students with getting on and off the bus safely.
- Adhered to local district policies and procedures related to student transportation safety.
- Helped secure wheelchairs, walkers, backpacks. for safe transport of students with disabilities.
- Assisted driver in loading and unloading of students onto the bus as needed.
Education
High School Diploma -
Fox High School
Arnold05-2014
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Effective communication
- Time management
- Scheduling appointments
References
References available upon request.
Timeline
Customer Service Representative
Once Upon A Child Franchise
09.2024 - Current
Independent Photographer
Self
08.2020 - 09.2024
Salon Manager
Hair Solutions
10.2018 - 12.2021
School Bus Aide
Windsor C-1 School District
08.2016 - 05.2018
High School Diploma -
Fox High School