Kira Chappell

• Enhanced situational awareness through timely updates on incident conditions.
• Demonstrated professionalism as a key member of the emergency communications team.
• Managed high-stress situations effectively, reassuring distressed callers while gathering vital information.
• Improved emergency response times by prioritizing calls and dispatching resources efficiently.
• Streamlined communication between responders and callers, ensuring accurate information exchange.
• Maintained accurate records of dispatched calls for documentation and legal purposes.

• Trained new dispatchers on procedures, software usage, and best practices in emergency communication.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Read system maps and caller information, and documented details in system.
• Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Answered calls from automatic routing system and took basic information from callers.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.

• Monitored emergency calls to assess urgency and prioritize responses effectively.
• Communicated with first responders to coordinate timely support during emergencies.
• Utilized CAD systems for real-time tracking of incidents and resource allocation.
• Recorded detailed information for incident reports ensuring accuracy and clarity.
• Maintained composure under pressure while managing multiple calls simultaneously.
• Provided critical information to callers, guiding them through emergency situations.
• Collaborated with law enforcement agencies to enhance response strategies and protocols.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

• Receive, prioritize, and process emergency and non-emergency calls for service using a Computer-Aided Dispatch (CAD) system, ensuring accurate data entry and rapid call triage.
• Dispatch and coordinate resources for 7 police agencies, 5 fire districts, and 2 ambulance districts, maintaining situational awareness across multiple jurisdictions simultaneously.
• Monitor and manage multiple radio channels, ensuring clear, concise, and timely communication between field units and responding agencies.
• Provide critical pre-arrival instructions to callers, including medical, fire, and officer safety guidance, while maintaining composure under high-stress conditions.
• Coordinate multi-agency responses and mutual aid operations, working collaboratively with neighboring counties and external public safety partners.
• Track unit status, location, and availability in CAD, ensuring optimal resource allocation and responder safety.
• Utilize mapping, logging, and records systems to document incidents accurately in compliance with legal, agency, and state requirements.
• Serve as a Certified Training Officer (CTO), responsible for training, mentoring, and evaluating new dispatchers in call-taking, radio operations, CAD usage, and agency protocols.
• Develop and deliver training materials, conduct performance assessments, and provide constructive feedback to ensure operational readiness and adherence to standards.
• Assist in quality assurance, policy adherence, and procedural updates across multiple agencies and counties.
• Maintain strict confidentiality, professionalism, and ethical standards while handling sensitive information.
• Demonstrate adaptability and critical thinking in rapidly evolving emergency situations, including large-scale incidents and disasters

I HAVE COMPLETED AND MAINTAINED A CPR, EMD, EFD, ETC, EPD CERTIFICATIONS.

I HAVE ASSISTED 2 NEW PARENTS ON BRINGING THEIR BABY INTO THE WORLD.