Kim Benedick
Kansas City
Summary
Dynamic and results-driven Account Manager/Advisor with a proven track record of building and maintaining strong client relationships. Highly skilled in driving sales, increasing revenue, and providing top-notch customer service.
Professional client service specialist with extensive experience in delivering exceptional support and solutions. Strong focus on team collaboration and achieving results, demonstrating flexibility with changing needs. Skilled in client relationship management, conflict resolution, and process optimization. Known for reliability and effective communication, consistently driving positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Client Service Advisor
National Real Estate Insurance Company, LLC
Kansas City, MO
05.2025 - Current
- Developed strong client relationships through effective communication and problem-solving strategies.
- Advised clients on insurance coverage options to meet specific real estate needs.
- Conducted in-depth policy reviews to ensure comprehensive client understanding and satisfaction.
- Mentored junior advisors, enhancing team knowledge and improving service delivery standards.
- Collaborated with cross-functional teams to resolve complex client issues promptly.
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
- Provided expert guidance on product features and benefits tailored to individual client needs, resulting in increased sales conversions.
- Reduced client complaints by proactively addressing concerns and implementing effective solutions.
Client Service Advisor/ Account Manager
National Real Estate Insurance Group, LLC
Knasas City, MO
06.2015 - Current
- Managed key client accounts, addressing their needs and fostering
relationships for retention. - Provided top-tier customer service, resolving issues promptly and
exceeding client expectations. - Proactively recommended products and services, resulting in increased
sales and client satisfaction. - Collaborated with cross-functional teams to optimize client experiences and drive business growth.
Executive Assistant
Benefits Design Group LLC
Overland Park, KS
04.2013 - 05.2015
- Scheduled meetings, and coordinated travel arrangements effectively.
- Implemented efficient filing system, organized office space, and facilitated smooth communication.
- Liaised with high-level contacts, maintained confidentiality, and ensured prompt follow-up.
Education
B.S. - Mathematics
Arkansas Tech university
Russellville, AR05.1987
Skills
- Client relationship
- Data analysis
- Problem-solving
- Communication
- Negotiation
- Time management
- Team collaboration
- CRM software
- Product knowledge
Certification
Property and Casualty License
Timeline
Senior Client Service Advisor
National Real Estate Insurance Company, LLC
05.2025 - Current
Client Service Advisor/ Account Manager
National Real Estate Insurance Group, LLC
06.2015 - Current
Executive Assistant
Benefits Design Group LLC
04.2013 - 05.2015
B.S. - Mathematics
Arkansas Tech university