KIMBERLY VANOURNEY
Hawk Point,MO
Summary
27 years in Program and Project Management as well as Customer Service within the Financial Industry. Adept at all phases of the process to include project and funding acquisition. Provides a strong foundation in Agile methodologies and team leadership. Successfully managed multiple teams while ensuring timely, high quality project delivery. Committing to mentoring new Scrum Masters and engaging in cross functional communities of practice are a hallmark of my dedication to continuous self and process improvement. My proven background in aligning projects with strategic objectives adds significant value to any organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Scrum Master II
Apex Tech Systems - Edward Jones
01.2021 - Current
- Extensive experience managing and delivering value in an Agile Goals Services product of two teams.
- Guide and Coach Scrum Teams on how to use Agile practices and principles to deliver quality products and business value.
- Facilitate Scrum Events and resolve Impediments so the team can consistently keep working.
- Elevate teams’ performance by recognizing areas of strength, encouraging, and coaching to progress their Agile journey.
- Facilitate Scrum Events and keep the team with a consistent organized backlog elevating the team’s performance.
Senior Technical Program Manager (Enterprise Data Solutions)
Mastercard
10.2011 - 06.2021
- Planned, executed, and delivered projects from inception to completion. Supported multiple business leaders, resource management, and budget allocation. Built strong relationships with teams to facilitate completion of projects on time.
- Led a project to showcase Data Warehouse platforms to internal employees, increasing awareness and knowledge of services and improving usage of the department.
- Created a statistical tracking system, enabling an ad hoc team to standardize reporting to upper management.
- Transformed the Data Quality Team, resulting in the team being brought in at the beginning of projects instead of the end.
- Transformed the in-take process for requests, focusing on five critical customers, which improved service delivery.
- Ran all Scrum Events including Daily Scrum, Backlog Refinement, Sprint Review, Sprint Planning and Sprint Retrospective.
Financial Manager
Padilla Urology Specialists
01.2006 - 01.2011
Consultant Customer Operation Specialist
Mastercard
10.1996 - 09.2006
- Handled day to day operation research requests (billing, batch failure, settlement questions, etc) via phone calls and emails for issuing and acquiring banks delivering the ultimate customer service experience.
- Designated customer support for Bank One
- Designated customer support for Canada
- Traveled and presented presentations to banks on Customer Operation Support.
- Assisted in developing a Quality Monitoring Program for Customer Operation Service representatives.
- Quality Monitor for Customer Operation Services representatives.
- Trained new Customer Operation Services representatives.
Education
Bachelor’s degree - Business Administration
Lindenwood University
Skills
- Agile Transformation
- Agile Coaching
- Project Leadership
- Backlog Management
- Reporting Requirements
- Project Delivery
- Strategic Planning
- ALM Software
- Changepoint
- Mural Software
- Jira Software
- Clarity
- Microsoft Office
- SharePoint
- Quality Assurance
- Presentation Skills
- Confluence
- Self-Motivation
- Public Speaking
- Mentoring
- Communication
Certification
- Leading SAFe (4.5) - Scaled Agile Inc.
- SAFe (4.0) Scrum Master - Scaled Agile Inc.
- SAFe for Teams - Scaled Agile Inc.
Timeline
Scrum Master II
Apex Tech Systems - Edward Jones
01.2021 - Current
Senior Technical Program Manager (Enterprise Data Solutions)
Mastercard
10.2011 - 06.2021
Financial Manager
Padilla Urology Specialists
01.2006 - 01.2011
Consultant Customer Operation Specialist
Mastercard
10.1996 - 09.2006
Bachelor’s degree - Business Administration
Lindenwood University
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