Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly McCaig

Caruthersville

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and employee training. Adept at problem-solving and task prioritization, I effectively led a team of 15, enhancing service delivery and fostering staff support. Proficient in Microsoft Office, I am committed to driving team success and improving operational efficiency. Enhance program operations by delivering skilled, efficient and well-organized support to program staff. Focused on optimizing procedures to minimize wasted time and resources. Good oral and written communication, relationship-building and prioritization skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Program Assistant

DAEOC
Hayti
11.2018 - Current
  • Provided technical assistance to program participants by responding to inquiries via phone or email.
  • Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.

Department Manager

Walmart
Caruthersville
04.2013 - 10.2018
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.

Education

High School Diploma -

Woodward High School
Toledo, OH
06-1991

Skills

  • Customer service
  • Microsoft Office
  • Employee training
  • Problem solving
  • Task prioritization
  • Valid Driver's license
  • Staff support
  • Student records management

Timeline

Program Assistant

DAEOC
11.2018 - Current

Department Manager

Walmart
04.2013 - 10.2018

High School Diploma -

Woodward High School
Kimberly McCaig