Kimberly Gather
St. Peters,MO
Summary
Experienced professional with a strong background in loss claims analysis, fraud investigations, and billing/collections, seeking a dynamic role where I can leverage over a decade of cross-functional expertise in financial operations. Adept at resolving complex claims, detecting and preventing fraud, and managing billing and collections processes with precision. Committed to contributing to organizational success through analytical insight, compliance excellence, and outstanding customer service.
Overview
27
27
years of professional experience
Work History
Total Loss Analyst
Hyundai Capital America
Plano, TX
02.2022 - Current
- Delivered high-quality customer service throughout the total loss claims process.
- Verified coverage, assessed liability, and determined damages.
- Investigated fraud indicators and escalated suspicious activity as needed.
- Negotiated settlements with insureds, claimants, and attorneys.
- Adjusted reserves and ensured compliance with claims policies and timelines.
Fraud Investigator II / Analyst
Hyundai Capital America
Plano, TX
06.2014 - 02.2022
- Conducted fraud investigations, interviews, and verified identity, employment, and credit data.
- Reviewed and corrected lease and retail contract documentation.
- Liaised with dealers to resolve funding issues and explain program guidelines.
- Managed technical inquiries and served as a final point of contact for issue resolution.
Quality Assurance Analyst
iQor
Richardson, TX
03.2013 - 05.2014
- Monitored inbound/outbound calls for quality and compliance.
- Delivered actionable feedback and compiled performance data.
- Facilitated calibration sessions and improved team performance through reporting.
- Resolved customer complaints and followed up to ensure issue resolution.
Customer Service Representative II
Saint Louis City Forestry Division
St. Louis, MO
01.2007 - 01.2012
- Processed billing data, created financial reports, and supervised collections.
- Oversaw dispatch and project coordination with crews across city wards.
- Collaborated with community leaders and alderman's on public projects and emergency response.
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Utilized city forestry management software to track service requests and maintain accurate records.
- Collaborated with team members in different wards to develop strategies for improving customer engagement and satisfaction.
- Mentored new employees on best practices for customer interactions and system navigation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative II
Saint Louis City Refuse Division
St Louis, MO
06.2005 - 05.2007
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Utilized city refuse management software to track service requests and maintain accurate records.
- Oversaw dispatch and project coordination with crews across city wards.
- Collaborated with team members in different wards to develop strategies for improving customer engagement and satisfaction.
- Mentored new employees on best practices for customer interactions and system navigation.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Court Clerk
Saint Louis City Courts
St. Louis, MO
01.1999 - 01.2007
- Managed court scheduling, filings, and financial operations.
- Ensured legal compliance and timely processing of court cases.
- Provided customer service and official document certification.
- Assisted attorneys and judges by managing case files and scheduling hearings efficiently.
- Maintained accurate records in case management systems to support courtroom operations.
- Implemented improvements in filing systems that increased document retrieval speed for court personnel.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
EMT Certification -
Forest Park Community College
St Louis, MO01-2012
Associate of Science - Business Administration
Lindenwood University
St Louis, MO01-2010
High School Diploma -
Vashon High School
St Louis, MO01-1996
Skills
- Software & Tools: Microsoft Word, Excel, Outlook, PowerPoint, SAP, LIS, DU/LP, CRM, Cassiopae, Microsoft Edge, Cisco Jabber, Microsoft Teams
- Technical Skills: Claims Analysis, Fraud Detection, Credit Underwriting, Billing & Collections
- Additional Skills: 45 WPM Typing, Customer Service, Multi-System Navigation, Analytical Thinking
Timeline
Total Loss Analyst
Hyundai Capital America
02.2022 - Current
Fraud Investigator II / Analyst
Hyundai Capital America
06.2014 - 02.2022
Quality Assurance Analyst
iQor
03.2013 - 05.2014
Customer Service Representative II
Saint Louis City Forestry Division
01.2007 - 01.2012
Customer Service Representative II
Saint Louis City Refuse Division
06.2005 - 05.2007
Court Clerk
Saint Louis City Courts
01.1999 - 01.2007
EMT Certification -
Forest Park Community College
Associate of Science - Business Administration
Lindenwood University
High School Diploma -
Vashon High School