Kimberly Dodd
Raymore
Summary
Passionate servant leader, driven by supporting individuals to meet and exceed targets. Well-organized with excellent multitasking abilities. Consistently drives team members to success with knowledgeable enforcement of company practices and standards, while also creating positive culture to meet retention standards.
Self-motivated, bringing proven leadership, organizational and customer relations skills. Independently solve problems and keep teams on task to handle diverse business requirements. Seeks to bring abilities to dynamic, growth-oriented position dedicated to business, and customer success.
Overview
5
5
years of professional experience
Work History
Assistant Store Leader of Guest Engagement
Altar'd State
Overland Park, KS
05.2023 - Current
- Led team with 11.1% of overall sales in FY 2023, through 19% conversion and $62.79 DPT in personal driven sales.
- Currently leading team with 20.5% of overall sales in FY 2024, at +86.9% to target, through 22.3% conversion and $72.75 in personal driven sales.
- Built strong relationships with customers and increased satisfaction by providing exceptional service and addressing concerns promptly, through active listening, understanding, and kindness to protect customer experience.
- Fostered a positive work environment by addressing team members issues and promoting open communication to maintain team through adversity.
- Hired and trained 15 talented individuals on store policies, procedures, and sales techniques for improved performance while bringing depth and experience to our organization.
- Collaborated effectively with Store Leaders to develop strategies for achieving sales goals and driving revenue growth.
- Managed and supported 2 Brand Representatives through personal development which led to internal promotions within store.
- Built and maintained positive team culture to lead to overall associate retention through creating culturally engaging activities and boards for associate involvement and recognition.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
Assistant Store Leader of Visual Merchandising
Altar'd State
Deer Park, IL - Kansas City, MO
08.2022 - 04.2023
- Lead growth over LY results by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and supported 2 associates through personal development which led to internal promotions within store.
- Built and maintained positive team atmosphere to lead to overall associate retention through creating culturally engaging activities and boards for associate involvement.
PINK Brand Manager
Victoria's Secret PINK
Gurnee, IL
06.2021 - 04.2022
- Lead self and team to earn internal promotion to Pink Brand Manager within 3 weeks of transitioning to Gurnee Free Standing PINK.
- Increased Dollar Per Footstep +62% over 2LY through leveraging business acumen and redefined understanding of Gurnee customer.
- Delivered Dollar Per Footstep expectation through demonstrating Brand Leadership and supporting elevated Bra Fit Experience with entire team to drive overall average dollar sales.
- Had high impact on overall culture and integrity with team resulting in 100% Associate Engagement on annual 'Associate Opinion Survey' Survey Results.
- Built and maintained positive team atmosphere to lead to overall associate retention through creating culturally engaging activities and boards for associate involvement.
- Lead and supported overall Talent Lifecycle in terms of sourcing, interviewing, onboarding, and training up to 15 associates monthly.
- Successfully read, understood, and leveraged sales reports to plan daily goals to meet business expectations which led to Gurnee PINK earning it’s first bonus post COVID-19.
- Successfully ran and executed all floor sets as PINK Brand Manager.
- Managed and supported 5 associates through personal development which led to internal promotions within store.
- Continued growth over 2LY by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Improved visuals to align with Brand standards within store.
Sales Executive (Remote)
LHH
Overland Park , KS
04.2022 - 08.2022
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Increase revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Research sales opportunities and possible leads to exceed sales goals and increase profits.
- Works independently with minimal supervision.
- Negotiate prices, terms of sales and service agreements.
- Meet with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Remain current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Brand Operations Manager
Victoria’s Secret PINK
Kansas City, Missouri
10.2020 - 06.2021
- Stepped in as interim Store Manager through realignment and lead store to #2 ranking in company week ending 1/09/21.
- Maintained $25 Dollar Per Footstep expectation through leveraging tools, processes, business acumen, and reporting to drive results in-the-moment.
- Implemented policies and standard operating procedures to maintain company expectation.
- Successfully completed Merchandise Flow Standard Certification, monthly Asset Protection Assessment, Store Visit Summary, and Launch Visit Summary.
- Provided excellent customer service to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
- Successfully manage merchandise flow and Back-of-House standards to support product availability.
- Created team schedule with strong work force management knowledge to ensure business is supported while still managing payroll.
- Assisted in recruiting, hiring, and onboarding of up to 5 new team members monthly.
- Trained and guided team members to maintain high productivity and performance metrics.
PINK Brand Manager
Victoria's Secret PINK
Kansas City, MO
02.2020 - 10.2020
- Maintained $25 Dollar Per Footstep expectation through leveraging tools, processes, business acumen, and reporting to drive results in-the-moment
- Motivated team members to continuous improvement in promoting and selling target products.
- Successfully ran and executed all floor sets as PINK Brand Manager.
- Improved visuals to align with Brand standards within store.
- Built and maintained positive team atmosphere to lead to overall associate retention.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Successfully read and understand sales reports to plan daily goals to meet business expectations.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Tap Supervisor
Victoria's Secret PINK
Overland Park, KS
10.2019 - 02.2020
- Maintained $25 Dollar Per Footstep expectation through leveraging tools, processes, business acumen, and reporting to drive results in-the-moment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Maintained successful segments as Customer Sales Leader.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Bra Fit Expert
Victoria's Secret PINK
Overland Park, KS
08.2019 - 10.2019
- Averaged $200 in merchandise sales per hour.
- Procured 345 Loyalty Applications in 2019, 6.6% applications to transactions. Successfully conduct bra fittings as well was wardrobe customers.
- Held Bra certification classes to help develop further bra talent.
- Maintain bra fixtures to brand guide standards while making recommendations based off of weekly bra insights.
Sales and Support Generalist
Victoria's Secret PINK
Overland Park, KS
11.2018 - 2019
- Averaged $152 per hour in merchandise sales in 2018.
- Only “Seasonal” associate to hit $300 Sales Per Hour benchmark.
- Procured 86 Loyalty Applications in 2018, 11.1% application to transactions.
- Maintained constant presence to address customer needs and interacted with customers professionally utilizing interpersonal skills and product knowledge to provide superior customer service.
- Improved customer satisfaction through application of superior conflict resolution, problem-solving skills, and promotion events.
- Effectively communicated with different departments through use of strong listening, open-ended questioning and appropriate response skills.
- Helped associates with day-to-day work and complex problems by applying motivational and analytical strategies.
- Stock, replenish, and organize inventory with accuracy and efficiency.
- Maintained attractive merchandise displays, assisted customers with trying on items, and finding appropriate sizes to maximize purchases.
Education
High School Diploma -
Belton High School
Belton, MO05.2006
University of Central Missouri
Warrensburg, MOSkills
- Team Leadership
- Self-Motivated
- Extremely Organized
- Detail-Oriented
- Problem Solving
- Sales Strategies
- Critical Thinking
- Dependability
- Customer Service
- Staff Management
- Business Analysis
- Team Recruiting and Hiring
- Training and Onboarding
- Strong Verbal Communication
Accomplishments
- Lead team to rank #2 store in company at VS&Co. in February 2021.
- Brand Leader who assisted in merchandising for first ever “Store of the Future” for VS&Co. in November 2021.
Timeline
Assistant Store Leader of Guest Engagement
Altar'd State
05.2023 - Current
Assistant Store Leader of Visual Merchandising
Altar'd State
08.2022 - 04.2023
Sales Executive (Remote)
LHH
04.2022 - 08.2022
PINK Brand Manager
Victoria's Secret PINK
06.2021 - 04.2022
Brand Operations Manager
Victoria’s Secret PINK
10.2020 - 06.2021
PINK Brand Manager
Victoria's Secret PINK
02.2020 - 10.2020
Tap Supervisor
Victoria's Secret PINK
10.2019 - 02.2020
Bra Fit Expert
Victoria's Secret PINK
08.2019 - 10.2019
Sales and Support Generalist
Victoria's Secret PINK
11.2018 - 2019
High School Diploma -
Belton High School
University of Central Missouri