Kimberly Dodd
Raymore
Summary
Passionate servant leader, driven by supporting individuals to meet and exceed targets. Well-organized with excellent multitasking abilities. Consistently drives team members to success with knowledgeable enforcement of company practices and standards, while also creating positive culture to meet retention standards.
Self-motivated, bringing proven leadership, organizational and customer relations skills. Independently solve problems and keep teams on task to handle diverse business requirements. Seeks to bring abilities to dynamic, growth-oriented position dedicated to business, and customer success.
Overview
5
5
years of professional experience
Work History
Assistant Store Leader of Guest Engagement
Altar'd State
05.2023 - Current
- Led team with 11.1% of overall sales in FY 2023, through 19% conversion and $62.79 DPT in personal driven sales.
- Currently leading team with 20.5% of overall sales in FY 2024, at +86.9% to target, through 22.3% conversion and $72.75 in personal driven sales.
- Built strong relationships with customers and increased satisfaction by providing exceptional service and addressing concerns promptly, through active listening, understanding, and kindness to protect customer experience.
- Fostered a positive work environment by addressing team members issues and promoting open communication to maintain team through adversity.
- Hired and trained 15 talented individuals on store policies, procedures, and sales techniques for improved performance while bringing depth and experience to our organization.
- Collaborated effectively with Store Leaders to develop strategies for achieving sales goals and driving revenue growth.
- Managed and supported 2 Brand Representatives through personal development which led to internal promotions within store.
- Built and maintained positive team culture to lead to overall associate retention through creating culturally engaging activities and boards for associate involvement and recognition.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
Assistant Store Leader of Visual Merchandising
Altar'd State
08.2022 - 04.2023
- Lead growth over LY results by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and supported 2 associates through personal development which led to internal promotions within store.
- Built and maintained positive team atmosphere to lead to overall associate retention through creating culturally engaging activities and boards for associate involvement.
PINK Brand Manager
Victoria's Secret PINK
06.2021 - 04.2022
- Lead self and team to earn internal promotion to Pink Brand Manager within 3 weeks of transitioning to Gurnee Free Standing PINK.
- Increased Dollar Per Footstep +62% over 2LY through leveraging business acumen and redefined understanding of Gurnee customer.
- Delivered Dollar Per Footstep expectation through demonstrating Brand Leadership and supporting elevated Bra Fit Experience with entire team to drive overall average dollar sales.
- Had high impact on overall culture and integrity with team resulting in 100% Associate Engagement on annual 'Associate Opinion Survey' Survey Results.
- Built and maintained positive team atmosphere to lead to overall associate retention through creating culturally engaging activities and boards for associate involvement.
- Lead and supported overall Talent Lifecycle in terms of sourcing, interviewing, onboarding, and training up to 15 associates monthly.
- Successfully read, understood, and leveraged sales reports to plan daily goals to meet business expectations which led to Gurnee PINK earning it’s first bonus post COVID-19.
- Successfully ran and executed all floor sets as PINK Brand Manager.
- Managed and supported 5 associates through personal development which led to internal promotions within store.
- Continued growth over 2LY by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Improved visuals to align with Brand standards within store.
Sales Executive (Remote)
LHH
04.2022 - 08.2022
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Increase revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Research sales opportunities and possible leads to exceed sales goals and increase profits.
- Works independently with minimal supervision.
- Negotiate prices, terms of sales and service agreements.
- Meet with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Remain current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Brand Operations Manager
Victoria’s Secret PINK
10.2020 - 06.2021
- Stepped in as interim Store Manager through realignment and lead store to #2 ranking in company week ending 1/09/21.
- Maintained $25 Dollar Per Footstep expectation through leveraging tools, processes, business acumen, and reporting to drive results in-the-moment.
- Implemented policies and standard operating procedures to maintain company expectation.
- Successfully completed Merchandise Flow Standard Certification, monthly Asset Protection Assessment, Store Visit Summary, and Launch Visit Summary.
- Provided excellent customer service to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
- Successfully manage merchandise flow and Back-of-House standards to support product availability.
- Created team schedule with strong work force management knowledge to ensure business is supported while still managing payroll.
- Assisted in recruiting, hiring, and onboarding of up to 5 new team members monthly.
- Trained and guided team members to maintain high productivity and performance metrics.
PINK Brand Manager
Victoria's Secret PINK
02.2020 - 10.2020
- Maintained $25 Dollar Per Footstep expectation through leveraging tools, processes, business acumen, and reporting to drive results in-the-moment
- Motivated team members to continuous improvement in promoting and selling target products.
- Successfully ran and executed all floor sets as PINK Brand Manager.
- Improved visuals to align with Brand standards within store.
- Built and maintained positive team atmosphere to lead to overall associate retention.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Successfully read and understand sales reports to plan daily goals to meet business expectations.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Tap Supervisor
Victoria's Secret PINK
10.2019 - 02.2020
- Maintained $25 Dollar Per Footstep expectation through leveraging tools, processes, business acumen, and reporting to drive results in-the-moment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Maintained successful segments as Customer Sales Leader.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Bra Fit Expert
Victoria's Secret PINK
08.2019 - 10.2019
- Averaged $200 in merchandise sales per hour.
- Procured 345 Loyalty Applications in 2019, 6.6% applications to transactions. Successfully conduct bra fittings as well was wardrobe customers.
- Held Bra certification classes to help develop further bra talent.
- Maintain bra fixtures to brand guide standards while making recommendations based off of weekly bra insights.
Sales and Support Generalist
Victoria's Secret PINK
11.2018 - 2019
- Averaged $152 per hour in merchandise sales in 2018.
- Only “Seasonal” associate to hit $300 Sales Per Hour benchmark.
- Procured 86 Loyalty Applications in 2018, 11.1% application to transactions.
- Maintained constant presence to address customer needs and interacted with customers professionally utilizing interpersonal skills and product knowledge to provide superior customer service.
- Improved customer satisfaction through application of superior conflict resolution, problem-solving skills, and promotion events.
- Effectively communicated with different departments through use of strong listening, open-ended questioning and appropriate response skills.
- Helped associates with day-to-day work and complex problems by applying motivational and analytical strategies.
- Stock, replenish, and organize inventory with accuracy and efficiency.
- Maintained attractive merchandise displays, assisted customers with trying on items, and finding appropriate sizes to maximize purchases.
Education
High School Diploma -
Belton High School
Belton, MO05.2006
University of Central Missouri
Warrensburg, MOSkills
- Team Leadership
- Self-Motivated
- Extremely Organized
- Detail-Oriented
- Problem Solving
- Sales Strategies
- Critical Thinking
- Dependability
- Customer Service
- Staff Management
- Business Analysis
- Team Recruiting and Hiring
- Training and Onboarding
- Strong Verbal Communication
Accomplishments
- Lead team to rank #2 store in company at VS&Co. in February 2021.
- Brand Leader who assisted in merchandising for first ever “Store of the Future” for VS&Co. in November 2021.
Timeline
Assistant Store Leader of Guest Engagement
Altar'd State
05.2023 - Current
Assistant Store Leader of Visual Merchandising
Altar'd State
08.2022 - 04.2023
Sales Executive (Remote)
LHH
04.2022 - 08.2022
PINK Brand Manager
Victoria's Secret PINK
06.2021 - 04.2022
Brand Operations Manager
Victoria’s Secret PINK
10.2020 - 06.2021
PINK Brand Manager
Victoria's Secret PINK
02.2020 - 10.2020
Tap Supervisor
Victoria's Secret PINK
10.2019 - 02.2020
Bra Fit Expert
Victoria's Secret PINK
08.2019 - 10.2019
Sales and Support Generalist
Victoria's Secret PINK
11.2018 - 2019
High School Diploma -
Belton High School
University of Central Missouri
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