KIMBERLY BRIZENDINE
SPRINGFIELD
Summary
Customer Service Representative and Professional insurance specialist. Organized and Detail-oriented. Delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies and customer relationship management. Utilizes risk management strategies to offer optimal coverage solutions and maintaining high standards of customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CSR/Insurance Agent
ABC American Benefits Consultanting
09.2022 - Current
- Administering benefits for employees in large companies. Offer, explain and enroll employees in new benefits to enhance their overall benefits package. Responded to customer calls swiftly to resolve issues and answered questions providing excellent customer service.
- Remote Position
Insurance Agent/Sales
TZ Insurance Solutions LLC
09.2021 - 09.2022
- Insurance Agent/Sales. Inbound/outbound calls. Determined client needs and financial situations by listening and provided options for Medicare eligible clients. Explained and enrolled Medicare eligible customers into Medicare Advantage Plans.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Remote position
CSR/Insurance Agent
ABC/ARO International
09.2018 - 09.2021
- ABC-Administering benefits for employees in large companies. Offer, explain and enroll employees in new benefits to enhance their overall benefits package. Responded to customer calls swiftly to resolve issues and answered questions providing excellent customer service.
- ARO-Coducted Life Insurance interviews for underwriting on Life Insurance applications
- Remote/Work from Home-Two Projects
CSR & Insurance Agent
TTEC
10.2012 - 09.2018
- Insurance Agent for P&C, answering Inbound calls from USSA Bank members. Efficiently managed Insurance policy changes, including new policies or canceling a policy for Auto, Renters & VPP Insurance. Processing payments, updating Information, problem solving and providing customer service.
Sales/Telemarketing
Gold Mountain
06.2012 - 10.2012
- Outbound Calls-Selling Vacation Packages for Hilton Hotel Members. Provided excellent Customer Service.
- Completed daily cold calling and outreach to build sales pipeline.
Outside Sales Representative
Blue World Pools
04.2012 - 06.2012
- Visited customers homes to evaluate requirements, demonstrate product offerings. Pre-approved appointments, Presenting, Surveying Property for installing and Processing sales for high end above ground pools.
- Springfield, MO & Surrounding areas, Seasonal Only
CSR
Communications Solutions
12.2011 - 03.2012
- Outbound Calls, delivering scripted sales pitch to to current and potential customers, to meet needs of specific individuals and businesses. Telephone Service Sales for Century Link Business Owners.
Outside Sales Rep
Trans Tech Merchant
07.2011 - 12.2011
- Visited customer locations to evaluate requirements, demonstrate product offerings. Presented and Sold Monitoring & Equipment for Payment Processing for Business Owners.
Outside Sales/Manager Trainee
Safety Pro Inc
10.2008 - 12.2011
- Trained In Management for Fire Protection. Visited individuals in their homes and businesses to educate in Fire Safety. Sold Fire safety products.
Health Insurance Agent
Health Markets
12.2001 - 09.2009
- Insurance Agent. Generated leads, visited clients in homes and businesses. Presented and enrolled clients in Health for Self Employed Business Owners and Individuals. Provided Excellent Customer Service. Educated clients about health insurance coverage options, benefits and costs.
- Provided exceptional customer service, leading to numerous referrals and a growing client base.
Life Insurance Agent
Midland National
12.2001 - 09.2009
- Insurance Agent. Generated leads, visited clients in homes and businesses. Presented and enrolled clients in Life Insurance. Provided Excellent Customer Service. Educated clients about Life insurance coverage options, benefits and costs.
Education
Bachelor of Arts -
University of Phoenix
Lancaster, CASkills
- Relationship building
- Conflict resolution
- Microsoft outlook
- Complaint handling
- Active listening
- Follow-up skills
- Microsoft Office
- Phone Etiquette
- Time Management
- Customer Experience
- Problem resolution
Certification
- Insurance License - Life & Health/Accident in CA - Jan 2002 to Feb 2011.
- State of MO Jan 2016 To Present
- Insurance License - P & C MO – Since Mar 2017 To Present
Timeline
CSR/Insurance Agent
ABC American Benefits Consultanting
09.2022 - Current
Insurance Agent/Sales
TZ Insurance Solutions LLC
09.2021 - 09.2022
CSR/Insurance Agent
ABC/ARO International
09.2018 - 09.2021
CSR & Insurance Agent
TTEC
10.2012 - 09.2018
Sales/Telemarketing
Gold Mountain
06.2012 - 10.2012
Outside Sales Representative
Blue World Pools
04.2012 - 06.2012
CSR
Communications Solutions
12.2011 - 03.2012
Outside Sales Rep
Trans Tech Merchant
07.2011 - 12.2011
Outside Sales/Manager Trainee
Safety Pro Inc
10.2008 - 12.2011
Health Insurance Agent
Health Markets
12.2001 - 09.2009
Life Insurance Agent
Midland National
12.2001 - 09.2009
Bachelor of Arts -
University of Phoenix
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