Kimberlee Begey
Republic
Summary
A highly motivated and energetic professional with strong time management skills, I excel in fastpaced and dynamic environments. I am committed to delivering exceptional customer service across all facets and take pride in my ability to effectively solve problems under any circumstances. Additionally, I possess strong computer skills and telephone etiquette. With a friendly demeanor, I consistently provide excellent customer service and have the ability to establish rapport, even in challenging situations.
Overview
13
13
years of professional experience
Work History
SME (Subject Matter Expert) T2 Peer Support
Concentrix
Remote
04.2025 - Current
Working for Intuit Quickbooks Online
4/7/26-4/29/26 Training
4/29/26-5/2/26- Nesting
5/5/26-6/9/26- Tier 1 on the phones on production
6/9/26- Upskilled to Payroll Expert
7/28/26- PRE Upskill (QBO Advanced and Payroll Elite)
8/11/26- SLU Upskill (Service Line Up)
9/15/26- SME (Subject Matter Expert)
11/10/26- Tier 2 / NLH Support Upskilled
Human Resources and Accounting
Freelance Human Resources and Accounting
08.2019 - 03.2025
- FMLA, Disability, Workmans Comp, 401K, COBRA, Attendance.
- Payroll and Timekeeping (Kronos, Paychex, ADP)
- Recruiting, Interviews, Pre-Employment Screening, Onboarding, Orientation, Continuing Education, Offboarding, Exit Interviews.
- Benefit Administration, Open Enrollment.
- Event Planning, Wellness Program.
- Invoicing, Accounts Payable, Accounts Receivable, Audits, Financial Reporting and overviews. (Oracle, PowerBI, Avimark, Encore)
- Other software platforms include Zendesk, ServiceNow, Salesforce, Litmos.
- Reason for leaving: Freelance work does not guarantee hours, pay, or benefits. I am looking for stability.
Contractor
ModSquad
01.2016 - 08.2019
- Inbound and Outbound Calling.
- Respond to incoming Chat, Email, Text, with and without macros.
- Retail and POS, Upselling, Product Referrals.
- Website, Content, and Social Media moderation.
- Tech Support
- Call Tracking
- De-Escalation of calls, Quality Control.
- Reason for leaving: ModSquad is based out of California, and not bound by Missouri Minimum Wage Laws, I was making less than minimum wage.
Stay at Home Mom
12.2012 - 01.2016
CSR, Lead, Quality Control
USAA
01.2016 - 11.2012
- Banking and financial support including opening / closing accounts, adding / removing account holders, money transfers.
- Referrals to other services offered
- Quality Control and Leadership
- Reason for leaving: Gave birth to my son in December 2012, I wanted to stay home with him during this time.
Education
High School Diploma - undefined
Joplin High School
Joplin, MO05.2005
Skills
- Excellent Customer Service
- Multi-line Phone
- Outlook
- Quality Control
- Scheduling
- Time management
- Multitasking
- Human resources
- Communication skills
- Organizational skills
- Payroll and Timekeeping
- Recruiting
- ATS
- HR Sourcing
- Freelance
- Interviewing
- Account analysis
- Benefit Administration
Timeline
SME (Subject Matter Expert) T2 Peer Support
Concentrix
04.2025 - Current
Human Resources and Accounting
Freelance Human Resources and Accounting
08.2019 - 03.2025
Contractor
ModSquad
01.2016 - 08.2019
CSR, Lead, Quality Control
USAA
01.2016 - 11.2012
Stay at Home Mom
12.2012 - 01.2016
High School Diploma - undefined
Joplin High School