Kim Gibbs
Florissant
Summary
Accomplished Business Financial Advisor with a proven track record at Advantage Solutions, adept in data interpretation and fostering strong customer relationships. Excelled in creating multi tasking and high pressure situations, demonstrating exceptional attention to detail and teamwork. Skilled in Microsoft Excel and customer relationship management, significantly contributing to informed decision-making and profitability enhancement.
Overview
25
25
years of professional experience
Work History
Business Financial Advisor
Advantage Solutions
04.2020 - 12.2024
- Created and maintained precise and accurate models, charts and reports.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Merchanding Assistant/Logistics Coordinator
ADM Milling
02.2011 - 03.2019
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
Debit Cart Fraud Specialist
Community America Credit Union
02.2000 - 02.2011
- Played a critical role in creating a positive work environment within the fraud department by fostering open communication, supporting professional development opportunities, and promoting teamwork.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
- Developed and conducted training programs for new team members, ensuring a strong understanding of fraud detection techniques and company policies.
- Supported cross-functional teams with expert knowledge on debit card fraud prevention and detection methods.
- Developed comprehensive reports on detected fraud cases for management review, facilitating informed decision-making on prevention strategies.
Education
Avila University
Kansas City, MOSkills
- Data interpretation
- Strong organization
- Data collection & research
- Microsoft Excel
- Excellent attention to detail
- Flexible team player
- Data inputting
- Customer relationship management
- Due diligence
Timeline
Business Financial Advisor
Advantage Solutions
04.2020 - 12.2024
Merchanding Assistant/Logistics Coordinator
ADM Milling
02.2011 - 03.2019
Debit Cart Fraud Specialist
Community America Credit Union
02.2000 - 02.2011
Avila University
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