Kim Clayman

Outside Sales Account Manager

June 2024 to present

• Increased company exposure by identifying, building and maintaining strong relationships with new customers.
• Managed approximately $40,000 in sales of new customers using creative prospecting strategies and market research within first 5 months as Sales Account Manager.
• Reports directly to GM and closely works with department supervisors to manage key accounts.
• Established new accounts through cold calling, drop-ins and resourceful networking.
• Coordinated closely with inside sales representatives on joint efforts for quoting sales, pick-ups and deliveries.
• Continuously updated personal skills and knowledge through participation in training programs, webinars, and self-directed learning to stay current with industry best practices.
• Leveraged company resources effectively to enhance client relationships and drive new business opportunities.

Materials Coordinator - Admin Support

Jan 2024 - June 2024

• Coordinated, documented and maintained the stream of information for materials for a multi-million dollar infrastructure pavement marking and traffic control company.
• Provided material certifications in strict accordance to regulatory demands.
• Converted field data from operations to provide critical information necessary for billing and collections departments.
• Participated in improvement initiatives aimed at reducing waste.
• Successfully rained successor due to promotion into Outside Sales.

Contract Specialist

Oct. 2022- Dec. 2023

• Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
• Single-handedly facilitated company and industry-wide policy change in regard to insurance compliance and contractual obligation necessary to protect assets and financials in the event of legal proceedings.
• Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
• Managed a high-value contracts portfolio, maintaining strong relationships with key stakeholders and ensuring compliance with regulatory requirements.
• Successfully trained my replacement while being promoted within my department.

• Developed loyal following of clients by providing high-quality services
• Initiated and engaged clients in conversations as part of personalized service to maximize communication during consultations.
• Encouraged professional development among peers, by sharing critical color theory knowledge, advanced color techniques, and an ongoing level of support to a large network of stylists as their "go-to", salon guru.
• Participated in ongoing professional development opportunities to remain current on industry trends, techniques, and products.
• Investigated and resolved complaints, fears, or questions to satisfy guests and maintain solid client retention.
• Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
• Contributed significantly towards building the salon''s reputation for excellence, attracting a steady stream of new clients through word-of-mouth referrals and social media engagement.
• Developed strong rapport with clients by maintaining open lines of communication regarding their expectations and desired outcomes.
• Established 20 years of loyal clientele through exceptional customer service and follow-up communication.
• Improved overall client experience with thorough consultations, listening attentively to their needs, preferences, and concerns.