Kiley Scott
Sedalia
Summary
Energetically led a team at Big Lots, mastering POS systems and excelling in staff supervision to elevate customer satisfaction. Spearheaded employee training and cash handling accuracy, significantly enhancing store efficiency and professionalism. Achieved notable improvements in store organization and operational standards, showcasing a blend of hard and soft skills vital for retail management success.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Big Lots
Sedalia
03.2020 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
High School Diploma -
Smith Cotton High School
Sedalia, MO05-2018
Skills
- Staff supervision
- POS systems
- Employee scheduling
- Store opening and closing
- Store organization
- Cash auditing
- Shift scheduling
Timeline
Assistant Store Manager
Big Lots
03.2020 - Current
High School Diploma -
Smith Cotton High School