Kiersten Wagner
Boonville
Summary
Dynamic sales associate with a proven track record at Loves Travel Stop, excelling in customer service and relationship building. Leveraged exceptional product knowledge to boost sales and enhance customer satisfaction. Skilled in cash handling and conflict resolution, consistently achieving sales targets while fostering a welcoming environment for patrons.
Highly experienced Cocktail Server/Bartender known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
9
9
years of professional experience
Work History
Sales Associate
Loves Travel Stop
07.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Maintained store cleanliness and organization, contributing to a welcoming environment for patrons.
- Collaborated with team members to achieve sales targets and improve inventory management.
- Developed familiarity with product lines to provide informed recommendations to customers.
- Conducted regular stock checks, minimizing discrepancies and ensuring product availability.
- Received training on company policies and procedures, adapting quickly to operational changes.
- Engaged in promotional activities, effectively communicating offers to drive customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Cocktail Server
Isle of Capri Casino
03.2017 - 07.2023
- Delivered exceptional customer service in high-paced casino environment.
- Managed beverage orders efficiently, ensuring prompt service and guest satisfaction.
- Trained new staff on cocktail preparation and customer engagement techniques.
- Maintained cleanliness and organization of serving areas to enhance guest experience.
- Collaborated with bar staff to optimize drink inventory and reduce waste.
- Handled cash transactions accurately, ensuring financial integrity during shifts.
- Resolved guest complaints promptly, fostering positive relationships and loyalty.
- Implemented process improvements for order accuracy, enhancing overall efficiency in service delivery.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Monitored bar cleanliness and organization, adhering to strict aesthetic standards for inviting atmosphere.
- Managed inventory of bar supplies and liquors to prevent stockouts, ensuring seamless operation during peak hours.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
- Implemented feedback collection from customers to identify areas for improvement, leading to enhanced service quality.
- Participated in community events representing establishment, strengthening brand's local presence.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Leveraged extensive knowledge of mixology to educate customers, enhancing their appreciation and enjoyment of various cocktails.
- Increased repeat customer visits with exceptional interpersonal skills and knowledge of cocktail recipes.
- Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Bartended and was responsible for maintaining the inventory of liquors and beers, and maintained the cocktail servers by rotating them in their sections
- Had to help with finding coverage when call outs occured or employees went home sick early.
- When coverage was unavailable I would stay over and cover the shift.
Education
High School Diploma -
Boonville High School
Boonville, MO05-2015
Skills
- Customer service
- Teamwork and collaboration
- Retail loss prevention
- Inventory control procedures
- Product guidance
- Hospitality and accommodation
- Calm demeanor
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Upselling
- Retail store operations
- Professional demeanor
- Sales training
- Guest relations
- Payment processing
- Inventory tracking
- Building rapport
- Merchandise display
- Product recommendations
- Sales goals attainment
- Display setup
- Negotiation tactics
- Fraud detection
- Contact follow-up
- New teller training
- Excellent communication skills
- Customer engagement
- Friendly and outgoing
Timeline
Sales Associate
Loves Travel Stop
07.2023 - Current
Cocktail Server
Isle of Capri Casino
03.2017 - 07.2023
High School Diploma -
Boonville High School