Kierra Williams
St. Louis
Summary
I am mother looking to begin work soon again after taking a sabbatical to care for my children. I have experience in sanitation services, hospitality, customer service and elderly care.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.
Experienced professional skilled at minimizing hassles and alleviating client concerns through proactive schedule coordination. Demonstrates proper attention to personal hygiene and dress. Proficient in event planning and household administration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Best Western Hotel
Saint Louis County
03.2025 - 06.2025
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Provided information about hotel services upon request from guests.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Organized closets with hangers for guests' clothing items.
- Emptied trash receptacles throughout the property.
- Ensured that all health standards were met during cleaning operations.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
EVS Housekeeper
Saint Louis University - Hospital Of The Sacred Heart
Saint Louis
08.2024 - 01.2025
- Maintained a safe working environment by adhering to all safety policies and procedures.
- Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
- Participated actively in training sessions related to housekeeping duties and safety protocols.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Replenished amenities in guest room such as toiletries and coffee supplies on a regular basis.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Maintained an inventory of custodial supplies ensuring that adequate levels are available at all times.
- Assisted in laundry operations by sorting soiled linen into designated bins for washing, drying, folding, storing.
- Followed infection control protocols when disposing of used linens and trash bags.
- Reported any safety hazards or equipment malfunctions immediately to the supervisor.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
Environmental Services
BJC HealthCare
St. Louis
06.2023 - 10.2024
- Janitorial position , cleaned offices , bathrooms , patient rooms , in charge of all cleaning duties
- Inspected work areas regularly to identify potential hazards or risks associated with environmental services activities.
- Performed daily assessments of Environmental Services staff to ensure quality service.
- Attended staff meetings to discuss current projects and future plans of action related to environmental services operations.
- Emptied trash cans and replaced liners.
- Swept, mopped and waxed floors in patient rooms and public areas of the hospital.
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Kept inventory of cleaning supplies needed for restocking shelves.
- Provided excellent customer service when interacting with patients or visitors.
- Conducted regular maintenance checks on cleaning equipment to ensure proper functioning.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Transported soiled linen to laundry area for washing.
- Sanitized surfaces using chemical cleaners to prevent spread of germs.
- Stocked shelves with supplies such as toilet paper and soap.
- Maintained a neat appearance of all work areas throughout the day.
- Replenished towels and other amenities in patient rooms daily.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Caregiver
Excel Home Health Care
Saint Louis County
04.2023 - 09.2024
- Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living.
- Skilled in preparing meals, maintaining organized living spaces and documenting behaviors.
- Committed to emotional and social support to promote overall wellness.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Supported clients in making decisions that were consistent with their values and wishes.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Responded quickly in emergency situations in a calm manner.
- Maintained accurate records of services provided for each client.
- Assessed client's needs and developed individual care plans accordingly.
- Organized recreational activities to promote physical and mental well-being of the elderly.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Encouraged social interaction between clients and their families.
- Respected the privacy, dignity and confidentiality of each client served.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Monitored vital signs and reported changes to medical team.
- Transported clients to doctor appointments or other necessary outings.
Cook
keyannes kitchen
St. Louis
11.2023 - 02.2024
- My own business i started by self, i sell plates and make treats 4x out the week
Customer Service Representative
Concentrix
St. Louis
05.2022 - 02.2023
- Troubleshoot, sales , helping customers with problems , and time sheets
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Home Health Aide
Excel Home Health Care
St. Louis
08.2020 - 03.2021
- Cared for the elderly in there residences and assured the client was well-bathed, fed, supervised, medically cared to the best of my abilities.
- Support patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
Housekeeper
Wingate by Wyndham
St. Louis
09.2018 - 04.2020
- Employed position affected by COVID-19.
- Clean and tidy up hotel rooms, hallways, elevators, lobbies, common areas, fitness and business centers, and restaurants
- Dust and polish various surfaces and furniture
- Vacuum, sweep, and mop floors
- Empty trash bins
- Change linens and towels and replace toiletries
- Provide laundry services for guests
- Collaborate with the housekeeping team to complete the daily cleaning schedule
- Restock cleaning supplies in the hand cart
- Report any issues that require maintenance
Housekeeper
Kings Cleaning Company
Saint Louis County
06.2017 - 08.2018
- Assigned as a sanitary worker to clean the university campus inside and outside with premises, including but not limited to, dorms, cafeteria, classrooms, lobbies, common seating areas and common grounds.
McDonalds Crew Member
McDonald's
St. Louis
07.2016 - 08.2017
- Work front counter and drive-thru primarily
- Take orders accurately, operate the register and POS system, maintain restaurant cleanliness.
- Run orders, take orders, operate a POS system, present customers with purchase food, handle cash, prepare food
- Job duties include operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assign tasks.
- Maintain open and effective communication customers and managers.
- Cashier and take orders, excellent one-to-one communication with customers.
Customer Service Representative / secretary
Angels of Mercy Outreach ministry
St. Louis
01.2015 - 06.2017
- Employed by a non-profit organization as a the front desk receptionist.
- Responsible for organizing events, flyers, syllabuses and letterheads.
- Contacted citizens within the community for volunteer and chaperone opportunities to contribute towards the church.
- Set up client appointments
- Provided policy and service information
- Answered general questions
Education
High school or equivalent -
Mccluer High School
Saint Louis County, MO05.2018
Skills
- Senior Care
- Laundry
- Cleaning Experience
- Meal Preparation
- Residential Cleaning
- Home Care
- Customer Service
- Commercial Cleaning
- Typing
- Caregiving
- Room cleaning
- Sanitation procedures
- Safety compliance
- Inventory management
- Customer service
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- Order tracking
- Product knowledge
- Complaint resolution
- Communication skills
- Sales support
- Data entry
- Multitasking
- Active listening
- Verbal and written communication
- Multi-line phone talent
- Task prioritization
- High-energy attitude
- Technical support
- Clerical support
Certification
Certified Phlebotomy Technician, 05/01/25, Present
Languages
English, Expert
Personal Information
Willing To Relocate: Anywhere
Timeline
Housekeeper
Best Western Hotel
03.2025 - 06.2025
EVS Housekeeper
Saint Louis University - Hospital Of The Sacred Heart
08.2024 - 01.2025
Cook
keyannes kitchen
11.2023 - 02.2024
Environmental Services
BJC HealthCare
06.2023 - 10.2024
Caregiver
Excel Home Health Care
04.2023 - 09.2024
Customer Service Representative
Concentrix
05.2022 - 02.2023
Home Health Aide
Excel Home Health Care
08.2020 - 03.2021
Housekeeper
Wingate by Wyndham
09.2018 - 04.2020
Housekeeper
Kings Cleaning Company
06.2017 - 08.2018
McDonalds Crew Member
McDonald's
07.2016 - 08.2017
Customer Service Representative / secretary
Angels of Mercy Outreach ministry
01.2015 - 06.2017
High school or equivalent -
Mccluer High School