Kiefer Lampo
Neosho
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Liberty Utilities
01.2025 - Current
- - Served as first point of contact for customers, addressing service requests and scheduling needs.
- - Coordinated with operations team to ensure projects met deadlines and customer expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Scholastic
07.2017 - 07.2024
- Handled customer complaints, utilizing conflict resolution skills to ensure satisfaction.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to streamline communication and improve service efficiency.
- Utilized CRM software to track interactions, ensuring timely follow-up on customer requests.
- Sought ways to improve processes and services provided.
Shift Leader, Pharmacy Technician
Walgreens
04.2015 - 07.2016
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective service recovery strategies.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Enforced company policies and regulations with employees.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Pre-Engineering
Crowder College
Neosho, MONo Degree - Mathematics/Physics
Missouri Southern State University
Joplin, MOSkills
- MS Office proficiency
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Organization and time management
- Problem-solving
- Critical thinking
- Strong Computer Literacy
- Problem resolution
Timeline
Customer Service Representative
Liberty Utilities
01.2025 - Current
Customer Service Representative
Scholastic
07.2017 - 07.2024
Shift Leader, Pharmacy Technician
Walgreens
04.2015 - 07.2016
No Degree - Pre-Engineering
Crowder College
No Degree - Mathematics/Physics
Missouri Southern State University