Kiefer Lampo
Liberty Utilities
Neosho
10
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Customer Service Representative
1 Year 8 Months- - Served as first point of contact for customers, addressing service requests and scheduling needs.
- - Coordinated with operations team to ensure projects met deadlines and customer expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
7 Years- Handled customer complaints, utilizing conflict resolution skills to ensure satisfaction.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to streamline communication and improve service efficiency.
- Utilized CRM software to track interactions, ensuring timely follow-up on customer requests.
- Sought ways to improve processes and services provided.
Shift Leader, Pharmacy Technician
1 Year 3 Months- Supervised daily operations, ensuring compliance with safety and quality standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective service recovery strategies.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Enforced company policies and regulations with employees.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Pre-Engineering
No Degree - Mathematics/Physics
Skills
MS Office proficiency
Customer service
Teamwork and collaboration
Friendly
positive attitude
Organization and time management
Problem-solving
Critical thinking
Strong Computer Literacy
Problem resolution
Timeline
Customer Service Representative
Liberty Utilities
01.2025 - CurrentRead More
Customer Service Representative
Scholastic
07.2017 - 07.2024Read More
Shift Leader, Pharmacy Technician
Walgreens
04.2015 - 07.2016Read More
Crowder College
No Degree from Pre-Engineering
Read More
Missouri Southern State University
No Degree from Mathematics/Physics
Read More