Kianna Smith
St Louis
Summary
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Riverview West Florissant Development Corporation
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Prioritizing customer satisfaction and creating positive environments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Routed incoming mail and messages to relevant personnel without delay.
Delivery Driver
Kincade Delivery Solutions
04.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Education
High School Diploma -
Mccluer North High School
Florissant, MO05.2020
Skills
Continuing to work toward a solution, even if it takes time
Finding innovative solutions to customer issues
Quickly picking up new skills and information
Using available recourses to resolve problems
Maintaining composure,especially with difficult or upset customers
Prioritizing customer satisfaction and creating positive experiences
Active Listening, Critical Thinking, Problem Solving, Flexibility, and Teamwork
Timeline
Delivery Driver
Kincade Delivery Solutions
04.2024 - 08.2024
Administrative Assistant
Riverview West Florissant Development Corporation
07.2021 - Current
High School Diploma -
Mccluer North High School
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