Kia Brooks
Florissant
Summary
Results-driven professional with 4+ years of IT support and operations experience and 5+ years in customer service, with a strong foundation in data analysis, vendor coordination, and compliance management. Skilled in process improvement, contract documentation, and workflow optimization to reduce costs and increase efficiency. Proficient in Microsoft Excel, Salesforce, and SQL with proven ability to collaborate across departments and maintain vendor and stakeholder relationships. Seeking to leverage strong analytical, organizational, and communication skills in a procurement role to support cost savings and vendor performance.
Skilled at managing supplies, cleaning work areas, and monitoring safety concerns in the interests of children and team members. Familiar with managing housekeeping needs, maintaining documentation, and planning different events.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Daycare Manager
Entouch Daycare and Family Resources
08.2021 - Current
- Managed compliance documentation for state-required trainings, ensuring audit readiness.
- Consolidated and organized records in Microsoft Excel, improving data tracking and reporting accuracy.
- Coordinated lesson planning and resource allocation to meet program standards and operational requirements.
- Developed and implemented purchasing policies and procedures to streamline the procurement process.
Help Desk Technician
DCRS Solutions
07.2022 - 06.2024
- Collaborated with vendors and internal teams to maintain IT infrastructure, ensuring service agreements were upheld and issues resolved within SLA timelines.
- Contributed to cost savings by repairing and maintaining POS equipment, reducing replacement expenditures.
- Managed ticketing system records with precise attention to detail, supporting audit readiness and compliance.
- Documented and updated Standard Operating Procedures (SOPs), improving knowledge transfer and operational consistency.
- Maintained and updated critical applications and licenses, ensuring compliance and uninterrupted business operations.
Cable Technician
World Wide Technology
06.2019 - 03.2021
- Assisted in large-scale technical projects requiring accurate material tracking and cabling inventory management.
- Read and interpreted engineering schematics to ensure proper equipment installations, minimizing rework and material waste.
- Conducted quality audits and compliance checks to ensure adherence to safety standards and company procedures.
- Developed streamlined processes that reduced operational time and material usage, supporting efficiency initiatives.
Help Desk Intern
Boys Hope Girls Hope
12.2018 - 03.2019
- Conducted data entry and accuracy checks in Salesforce and Excel, ensuring integrity of CRM and reporting data.
- Supported internal compliance by managing user access permissions within Microsoft Office.
- Consolidated project documentation and reports to support efficient team operations.
Education
B.S. - Political Science
Harris-Stowe State University
05.2025
Certificate - Information Technology
NPower Technical Training Program
01.2019
Skills
- Procurement Support & Vendor Coordination
- Contract Compliance & Documentation
- Data Analysis & Reporting (Excel, SQL)
- Inventory & Asset Management
- Process Improvement & Workflow Optimization
- Stakeholder & Vendor Relations
- Microsoft Office Suite Salesforce SQL (basic)
- Child development
- Records management
- Lesson planning
Certification
- CPR Certified
- NPower Technical Training Graduate
- HSSU Provost Award Recipient
- Professional Development in Communication & De-escalation
Affiliations
- Sigma Gamma Rho Sorority Inc.
Timeline
Help Desk Technician
DCRS Solutions
07.2022 - 06.2024
Daycare Manager
Entouch Daycare and Family Resources
08.2021 - Current
Cable Technician
World Wide Technology
06.2019 - 03.2021
Help Desk Intern
Boys Hope Girls Hope
12.2018 - 03.2019
B.S. - Political Science
Harris-Stowe State University
Certificate - Information Technology
NPower Technical Training Program