Kia Brooks

Results-driven professional with 4+ years of IT support and operations experience and 5+ years in customer service, with a strong foundation in data analysis, vendor coordination, and compliance management. Skilled in process improvement, contract documentation, and workflow optimization to reduce costs and increase efficiency. Proficient in Microsoft Excel, Salesforce, and SQL with proven ability to collaborate across departments and maintain vendor and stakeholder relationships. Seeking to leverage strong analytical, organizational, and communication skills in a procurement role to support cost savings and vendor performance.

Skilled at managing supplies, cleaning work areas, and monitoring safety concerns in the interests of children and team members. Familiar with managing housekeeping needs, maintaining documentation, and planning different events.

• CPR Certified
• NPower Technical Training Graduate
• HSSU Provost Award Recipient
• Professional Development in Communication & De-escalation

• Sigma Gamma Rho Sorority Inc.