SIO LAN IONG
Macao
Summary
Dynamic professional with extensive experience in administrative and HR roles, notably at Seng Fat Chong Sau. Excelled in database administration and fostering collaborative work environments, achieving significant improvements in internal communication and operational efficiency. Skilled in Microsoft Office and network maintenance, demonstrating a confident ability to lead and innovate in fast-paced settings.
Overview
17
17
years of professional experience
Work History
Aministrative Officer
Seng Fat Chong Sau
MACAO
04.2020 - 09.2023
- Set up the company network, including software and hardware updates, as well as operating system migration.
- Managed paperwork and procurement of commercial catering equipment, facilities, and parts.
- Answered phone inquiries, directed calls and took messages.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Encouraged and improved cross-department internal communication.
Secretary
Casino Eastern
08.2018 - 03.2020
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
- Compiled expense reports each month covering the usage of helicopters, limousines, accommodations, catered food services, and ferry transportation.
- Arranged air and ground travel for director.
- Facilitated communication between different departments within the organization.
HR Assistant
Hang Seng Vip
08.2013 - 01.2015
- Compiled detailed reports on various employee attendance metrics each month.
- Managed calculation of employees' salaries on a monthly basis.
- Supervised employee leave records.
- Facilitated communication between departments concerning staffing schedules, promotions, and relocations.
- Purchased various material for VIP needs, such as power banks, walkie-talkies and tea.
Administrative Assistant
Waldo Casino
03.2010 - 05.2013
- Prepared monthly reports by coordinating administrative responsibilities like backups for casino director and maintaining VIP traffic and accommodation fee data.
- Maintain paper and digital files in an organized manner.
- Disseminated information via telephone, mail services, and email.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization..
Assistant Manager
Mannings
03.2007 - 12.2009
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted cash flow of daily operations.
- Implemented quality control measures to uphold company standards.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Arranged the promotion booth and decorated it.
Trainee Manager
KFC
09.2006 - 02.2007
- Attended training sessions and meetings to learn new information and develop personal skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Conducted performance reviews for team members.
Education
Bachelor in Arts - Chinese-English Translation and Interpretation
Macao Polytechnic University
Macao07.2023
Bachelor in Chemistry -
Ocean University of China
07.2006
Graduate -
Jin Jiang Middle School
10.2002
Graduate -
Hou Kong Middle School
07.2002
Skills
- Database administration
- Hardware and software updates
- Operating System migration
- Microsoft Office
- Wired Network maintenance
- Wireless Network Setup
Languages
- English
- Cantonese
- Mandarin
Accomplishments
- Obtained relevant certificates of LCCI level 1 book-keep
- CET4 and CET6
- A1 in TOEIC Listening and Reading in 2019
Pcknowledge
- MS/MAC OFFICE
- PDF Adobe
- FRONTPAGE
- VB
- CORELDRAW
- AUTOCAD
Timeline
Aministrative Officer
Seng Fat Chong Sau
04.2020 - 09.2023
Secretary
Casino Eastern
08.2018 - 03.2020
HR Assistant
Hang Seng Vip
08.2013 - 01.2015
Administrative Assistant
Waldo Casino
03.2010 - 05.2013
Assistant Manager
Mannings
03.2007 - 12.2009
Trainee Manager
KFC
09.2006 - 02.2007
Bachelor in Arts - Chinese-English Translation and Interpretation
Macao Polytechnic University
Bachelor in Chemistry -
Ocean University of China
Graduate -
Jin Jiang Middle School
Graduate -
Hou Kong Middle School
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