Khalidah Johnson
University City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
PSC Site Coordinator
Laboratory Corp of America
St. Peters
04.2010 - Current
- Site Operations & Leadership: Manage patient flow, wait times, and staff scheduling, ensuring a high-quality, efficient, and safe environment.
- Specimen Collection & Processing: Perform venipuncture and capillary techniques, collect samples for drug/alcohol/paternity tests, and prepare specimens for lab analysis.
- Quality & Compliance: Monitor inventory levels, maintain logs, and report on performance, compliance, or staffing issues.
- Customer Service: Address patient needs efficiently, maintaining a professional demeanor.
- Data Management: Accurate data entry of patient information and processing billing/payments.
Referral Coordinator 1
SSM Cardinal Glennon’s Health Center
St.Louis
02.2024 - 08.2024
- Authorization & Insurance: Gathers clinical info, processes referrals, and obtains pre-authorizations/pre-certifications for managed care insurance plans to maximize reimbursement.
- Scheduling & Coordination: Schedules appointments with specialists (e.g., physical therapy, oncology) and registers patients, acting as a liaison between the medical team and patients.
- Communication: Communicates with patients, providers, and insurance companies regarding status of referrals.
- Record Management: Logs, tracks, and reviews approvals/denials from insurance companies to ensure accuracy and continuity of care.
- Clinical Support: Reviews medical necessity documentation and handles urgent/last-minute referrals to facilitate patient care.
- Administrative Duties: Performs daily administrative tasks, such as answering calls, updating records, and responding to patient messages.
Histology Aide
SSM St. Joseph Health Center
St. Charles
12.2021 - 02.2024
- Specimen Handling: Receives, labels, and accessioning surgical specimens, ensuring proper storage and preservation according to protocol.
- Technical Assistance: Helps with technical tasks such as embedding, covering, and staining, including frozen sections.
- Equipment Maintenance: Performs basic calibration, maintenance, and troubleshooting on laboratory instrumentation.
- Lab Organization: Ensures the laboratory, instruments, and work areas are clean and stocked with supplies.
- Data Management: Enters patient data, specimen info, and test results into the computer system.
Laboratory Support Specialist
SSM St. Clare Health Center
Fenton
07.2019 - 12.2021
- Specimen Management: Collect, process, label, and preserve laboratory specimens according to strict procedures.
- Lab Operations: Maintain laboratory equipment, keep work areas clean, and manage inventory/stock supplies.
- Administrative Duties: Enter test orders, check patient identifiers (two-identifier rule), and handle lab-related clerical work.
- Patient Care: Perform venipuncture (phlebotomy) and basic (waived) testing, often needing to calm anxious patients.
- Safety Compliance: Adhere to all safety regulations, including working in a safe manner to ensure accurate, timely results.
Mobile Phlebotomist
American Health Associates
Creve Couer
04.2016 - 12.2019
- Mobile Specimen Collection: Travel daily to various long-term care facilities and nursing homes, collecting blood samples via venipuncture and finger sticks.
- Patient Identification: Properly identify residents in accordance with AHA policy to ensure accurate labeling.
- Specimen Handling: Ensure all specimens are labeled, stored in the correct tubes, and accompanied by proper requisitions before transport.
- Safety and Logistics: Adhere to OSHA safety standards and AHA’s protective health information (PHI) policies.
- Record Keeping: Maintain accurate logs, time sheets, and records of all procedures performed.
- Client Communication: Maintain a positive, professional demeanor and communicate efficiently with facilities and dispatch.
Phlebotomist
Quest Diagnostics
St. Louis
11.2004 - 04.2010
- Specimen Collection: Perform venipunctures and capillary sticks, including drug screens and insurance exams.
- Specimen Processing: Label, centrifuge, and prepare specimens for lab transport.
- Customer Service: Greet patients, explain procedures, and provide comfort.
- Data Entry: Accurately enter patient information and billing data into the computer system.
- Safety Compliance: Adhere to all safety guidelines and infection control procedures.
Lab Assistant
People Health Center
St. Louis
04.2002 - 10.2004
- Specimen Collection: Perform venipunctures and capillary sticks, including drug screens and insurance exams.
- Specimen Processing: Label, centrifuge, and prepare specimens for lab transport.
- Customer Service: Greet patients, explain procedures, and provide comfort.
- Data Entry: Accurately enter patient information and billing data into the computer system.
- Safety Compliance: Adhere to all safety guidelines and infection control procedures.
Donor Technician
American Red Cross
St. Louis
04.2001 - 04.2002
- Donor Care: Greeting donors, conducting health history screenings, and ensuring a positive, comfortable experience to encourage repeat donations.
- Blood Collection: Performing, assembling, and maintaining equipment for whole blood and automated (apheresis) donations.
- Safety and Compliance: Strictly adhering to FDA, OSHA, and company regulations for donor safety, infection control, and accurate sample labeling.
- Setup/Tear Down: Transporting equipment and setting up/tearing down mobile blood drive stations.
- Operational Support: Performing donor reaction care and completing necessary, detailed documentation.
Laboratory Assistant
Forest Park Hospital
St. Louis
03.2000 - 04.2001
- Specimen Management: Collect, process, label, and preserve laboratory specimens according to strict procedures.
- Lab Operations: Maintain laboratory equipment, keep work areas clean, and manage inventory/stock supplies.
- Administrative Duties: Enter test orders, check patient identifiers (two-identifier rule), and handle lab-related clerical work.
- Patient Care: Perform venipuncture (phlebotomy) and basic (waived) testing, often needing to calm anxious patients.
- Safety Compliance: Adhere to all safety regulations, including working in a safe manner to ensure accurate, timely results.
Education
Diploma -
Allied College
Bridgeton, MOSkills
- Customer Service
- Effective communication
- Time Management
- Teamwork
- Problem Solving
- Adaptability
- Organization
- Advanced Computer Skills
- Patient flow management
- Venipuncture techniques
- Compliance monitoring
- Data entry accuracy
- Referral processing
- Laboratory operations
- Appointment scheduling
- Medical terminology usage
- Quality assurance practices
Additional Information
Flexible schedule, Willing to learn and grow, Strong work ethic
References
Available upon request
Timeline
Referral Coordinator 1
SSM Cardinal Glennon’s Health Center
02.2024 - 08.2024
Histology Aide
SSM St. Joseph Health Center
12.2021 - 02.2024
Laboratory Support Specialist
SSM St. Clare Health Center
07.2019 - 12.2021
Mobile Phlebotomist
American Health Associates
04.2016 - 12.2019
PSC Site Coordinator
Laboratory Corp of America
04.2010 - Current
Phlebotomist
Quest Diagnostics
11.2004 - 04.2010
Lab Assistant
People Health Center
04.2002 - 10.2004
Donor Technician
American Red Cross
04.2001 - 04.2002
Laboratory Assistant
Forest Park Hospital
03.2000 - 04.2001
Diploma -
Allied College