Overview
Work History
Education
Websites
Timeline
Skills
Generic

Khai Ngo

Kansas City

Overview

7
7
years of professional experience

Work History

Sr. Marketing Automation Specialist

Aria Care Partners
04.2025 - Current
  • Lead the implementation and administration of Salesforce Account Engagement (Pardot), improving campaign efficiency and enabling scalable, personalized customer journeys.
  • Collaborated cross-functionally with content, sales, and vendors to execute high-performing B2B email and direct mail campaigns.
  • Developed and led automation strategies to support lead nurturing, customer engagement, and lifecycle campaigns—leveraged Salesforce and Pardot data to optimize campaign performance.

Marketing Automation Specialist

Aria Care Partners
03.2023 - 04.2025
  • Key contributor to the initial Salesforce Account Engagement integration and configuration.
  • Launched a demand generation program that drove $1.25M in attributed revenue in 2024 via multi-channel nurture campaigns.
  • Implemented A/B testing strategies to optimize subject lines, content variations, and send times.

Marketing Assistant

Aria Care Partners
07.2022 - 03.2023
  • Identified a gap in lead follow-up, which led to the creation of a structured demand generation strategy.
  • Utilized HubSpot to manage email outreach, contact segmentation, and robust reporting.

Account Executive

The Knot Worldwide
07.2021 - 06.2022
  • Prospected 50+ businesses daily, building strong relationships and identifying client needs.
  • Delivered tailored presentations and marketing plans aligned to client goals and timelines.
  • Served as liaison between departments to ensure seamless campaign execution.

Sales Executive

Menufy by HungerRush
01.2020 - 07.2021
  • Closed 185 new accounts in the first year by managing the full sales cycle and delivering custom online ordering solutions.
  • Generated leads through referrals, research, and cold outreach; maintained a consistent pipeline.
  • Led beta launch of new software; coordinated with internal teams and external partners to resolve issues and meet deadlines.

Client Relationship and Performance Manager

Menufy by HungerRush
05.2018 - 12.2019
  • Managed 100+ client accounts and enhanced performance through digital marketing optimization across Facebook, Google, and web listings.
  • Fostered strategic partnerships and resolved client issues through cross-department collaboration.
  • Identified and implemented internal process improvements to streamline operations across teams.
  • Coordinated with department heads to find and implement process improvements for a more efficient flow from department to department.

Education

Bachelor of Business Administration - Management and Entrepreneurship

University of Missouri-Kansas City
Kansas City, MO
09.2019

Timeline

Sr. Marketing Automation Specialist

Aria Care Partners
04.2025 - Current

Marketing Automation Specialist

Aria Care Partners
03.2023 - 04.2025

Marketing Assistant

Aria Care Partners
07.2022 - 03.2023

Account Executive

The Knot Worldwide
07.2021 - 06.2022

Sales Executive

Menufy by HungerRush
01.2020 - 07.2021

Client Relationship and Performance Manager

Menufy by HungerRush
05.2018 - 12.2019

Bachelor of Business Administration - Management and Entrepreneurship

University of Missouri-Kansas City

Skills

  • Tools & Platforms: Account Engagement (Pardot), Hubspot, MailChimp, Zendesk, Salesforce, Menufy Admin, Microsoft 365 Tools, Google Workspace, Asana, and Canva.
  • Certification: Salesforce Certified Marketing Cloud Email Specialist, HubSpot Inbound Certification
  • Involvement: Aria Care Partners Innovation Committee (2025-Present)

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Khai Ngo