Khadija (Gigi) Hassan

• Handled high volume inbound and outbound calls assisting customers with banking services.
• Provided guidance on banking products and resolved account inquiries.
• Maintained accurate customer records and ensured confidentiality.

• Performed phlebotomy and specimen collection for patients across multiple age groups following hospital safety protocols.

• Verified patient identity, physician orders, and specimen labeling to ensure diagnostic accuracy.

• Processed laboratory specimens including centrifugation, aliquoting, freezing, and transport preparation.

• Used electronic medical record systems for documentation and laboratory order management.

• Communicated with physicians, nurses, and laboratory personnel regarding specimen collection issues.

• Maintained laboratory equipment and monitored temperature and quality control logs.

• Followed infection control and biohazard safety standards in a fast paced hospital environment.

• Accumulated 3,522.32 patient care hours working with diverse patient populations.

• Supported expansion of telehealth services from Canada into the United States.
• Collaborated with physicians, physician assistants, and nurse practitioners to assist with patient eligibility reviews.
• Reviewed patient intake forms, medical histories, and laboratory requirements.
• Guided patients through telehealth portals, documentation requirements, and follow up care.
• Supported programs related to GLP-1 medications, erectile dysfunction treatments, and hair health therapies.
• Ensured patient documentation followed clinical protocols and safety standards.
• Worked with clinical and operations teams to streamline patient onboarding.

• Handled high volume inbound and outbound calls assisting customers with banking services.

• Provided guidance on banking products and resolved account inquiries.

• Maintained accurate customer records and ensured confidentiality.

• Conducted international market research for companies exploring global expansion.

• Analyzed industry trends, regulatory environments, and foreign market conditions.

• Presented research findings and recommendations to business leaders.