Kezia Walker
Saint Louis
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. My passion is about serving others and eager to take on new responsibilities and leadership roles.
Experienced with expertise in operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling and transferring mail for delivery, notably at Metlife.
Overview
24
24
years of professional experience
Work History
Mailroom Assistant
Millennium Group
07.2024 - Current
- Safeguarded sensitive information by properly handling confidential documents and adhering to company policies regarding privacy.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Streamlined mailroom operations by organizing and implementing efficient sorting and distribution processes.
- Maintained thorough records of incoming and outgoing shipments using company software programs accurately.
- Ensured timely deliveries by coordinating pickups and drop-offs with courier services efficiently.
- Managed inventory of office supplies related to mailing needs, ensuring adequate stock was maintained at all times.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Utilized tracking systems for both incoming and outgoing packages, providing accurate updates on shipment status when needed.
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Operated postal machines, including postage meters and mail-processing machines.
Money Center Associate
Walmart
12.2023 - 07.2024
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Updated and maintained long-term accounts.
- Collaborated with team members to achieve branch goals and improve overall performance.
- Managed risk by adhering to established policies regarding account holds and check verification procedures.
- Identified cross-selling opportunities through attentive listening and understanding of customer needs.
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Performed various money center services to customers.
- Loaded customer credit cards and signed up new customers for card programs.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
- Answered department phone calls.
- Sorted and counted coin and currency to make change for associates.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Mail Processing Clerk
Maximus
10.2023 - 12.2023
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Tracked outgoing mail to provide accurate customer updates.
- Processed and organized incoming mail for distribution to appropriate departments.
Order Clerk
Scholastics
08.2016 - 10.2023
- Promoted a positive work environment by effectively communicating with colleagues across departments and fostering teamwork in achieving common goals.
- Assisted in training new staff, sharing effective techniques for managing orders and maintaining a high level of productivity.
- Maintained accurate inventory records, conducting regular audits to prevent stock discrepancies.
- Coordinated closely with finance department to ensure accurate invoicing and timely payments from clients.
- Collaborated with the warehouse team for timely dispatch of products, ensuring on-time deliveries.
- Ensured compliance with industry regulations through diligent record-keeping practices including proper storage/file maintenance procedures if applicable per case basis specific requirements set forth within said guidelines/regulatory frameworks governing
- Implemented quality control measures, cross-checking orders against packing slips before shipment confirmation.
- Received and followed pick sheets to gather merchandise for customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Recommended merchandise and services that would meet customer needs.
School Bus Monitor
First Student Transportation
10.2015 - 07.2016
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Collaborated with teachers and staff to address any concerns about student behavior or transportation issues.
- Contributed to a positive atmosphere on the bus by fostering respectful relationships with students and setting clear expectations for behavior.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Maintained clean, tidy and obstruction-free bus interior.
- Accompanied driver throughout assigned routes on each school day.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Taught and modeled safe bus riding practices to students.
Manager of Operations
Burger King
07.2010 - 08.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Managed cross-functional teams for successful project completion and timely delivery.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Negotiated with suppliers to reduce costs, ensuring budget adherence and improving profit margins.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Security Officer/Front Office Assistant
U.S. Security Associates
05.2001 - 07.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
Education
High School Diploma -
DuSable H.S.
Chicago, IL06-1995
Skills
- Package handling
- Workplace safety
- Postal regulations
- Shipping and receiving
- Great customer service
- Telephone skills
- Filing and faxing
- Microsoft and excel
- Dependability
- Ability to multi-task
- Postal/Mailing customer service
Timeline
Mailroom Assistant
Millennium Group
07.2024 - Current
Money Center Associate
Walmart
12.2023 - 07.2024
Mail Processing Clerk
Maximus
10.2023 - 12.2023
Order Clerk
Scholastics
08.2016 - 10.2023
School Bus Monitor
First Student Transportation
10.2015 - 07.2016
Manager of Operations
Burger King
07.2010 - 08.2015
Security Officer/Front Office Assistant
U.S. Security Associates
05.2001 - 07.2010
High School Diploma -
DuSable H.S.
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