Summary
Overview
Work History
Education
Skills
Timeline
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KEYSHAWN SMITH

KEYSHAWN SMITH

Saint Robert,MO

Summary

Dynamic Retail Sales Manager with a proven track record at Hibbett's Sports, excelling in customer relationship building and team training. Recognized for enhancing service efficiency and maintaining high visual standards. Strong communicator with exceptional time management skills, committed to delivering quality results and fostering a productive team environment. Jimmy John's quick learner on how to make and deliver a perfect sandwich as well.

Overview

3
3
years of professional experience

Work History

Retail Sales Manager

Hibbett Sports
06.2023 - Current
  • Greet guests, promote specials, and take orders.
  • Reduce food waste with careful ingredient measurement and proper storing techniques.
  • Streamline inventory management process for increased efficiency and cost savings.
  • Perform daily store duties with very low occurrence of errors.
  • Assist customers with product selection, purchases, and inquiries, as an expert in merchandise and store policies.
  • Train and mentor new hires to achieve high levels of productivity and customer satisfaction.
  • Collaborate with Assistant Manager associates to develop into productive team members.
  • Maintain a clean and organized store environment by enforcing strict housekeeping standards across the retail floor.
  • Exceed customer expectations by delivering enthusiastic service and personalized assistance.
  • Handle on-hand assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.5
  • Recruited, hired and trained five associates to develop into productive team members with excellent product knowledge.

Sandwich Maker

Jimmy John's
08.2022 - Current
  • Operate sandwich assembly line, maintain consistent workflow and meet customer demands during peak hours.
  • Prepare high-quality sandwiches efficiently, ensuring freshness and adherence to food safety standards.
  • Monitor equipment functionality, conducting routine maintenance to prevent disruptions in sandwich production.
  • Assist in developing promotional menu items, contributing creative ideas that aligned with customer preferences and trends.
  • Organize freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Support fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborate with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Handle catering orders accurately and within specified timeframes, contributing to successful events for clients.
  • Reduce food waste with careful ingredient measurement and proper storage techniques.
  • Execute sandwich artistry duties with very low occurrence of errors.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and building rapport with patrons.
  • Replenish condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenish serving stations with fresh food and cleaned up spills.
  • Facilitate efficient order-taking processes through clear communication when relaying customer requests to kitchen staff.

Education

Some College (No Degree) - Criminal Justice

Missouri Southern State University
Joplin, MO

Skills

  • Consistently organized
  • Organizational time strategies
  • Dedicated work ethic
  • Effective communication
  • Effective team collaboration
  • Quickly adjusts to change

Timeline

Retail Sales Manager

Hibbett Sports
06.2023 - Current

Sandwich Maker

Jimmy John's
08.2022 - Current

Some College (No Degree) - Criminal Justice

Missouri Southern State University

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KEYSHAWN SMITH