Keyon Wesley
Kansas City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills. . Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
System Experience Manager (Stretch Assignment)
T-Mobile
Overland Park, KS
04.2024 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sales Professional
T-Mobile Virtual Retail
11.2016 - Current
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Provided valuable insights for improving products based on direct customer feedback, contributing to enhanced user satisfaction rates.
- Collaborated with cross-functional teams to identify and address customer needs.
Sales Professional
Cable Dahmer Chevrolet
09.2015 - 10.2016
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
Pharmacy Help Desk
OptumRx
03.2013 - 09.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Diamond Consultant
Kay Jewelers
06.2013 - 07.2014
- Evaluated sales reports and priced diamonds and other precious stones according to market values and rarity.
- Coordinated with clients, suppliers and manufacturers to create custom, quality works of jewelry.
- Maintained up-to-date knowledge on industry trends through continuous education, trade shows, conferences, and networking opportunities.
- Conducted regular review meetings with clients to ensure satisfaction and address any concerns or questions.
Assistant Manager
FinishLine
05.2010 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Food Clerk
Subway
03.2009 - 05.2010
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Prepared high-quality food items, adhering to recipes and presentation standards for customer enjoyment.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Bachelor of Arts - Multimedia Design
Devry University
Kansas City, MOBachelor of Science - Software Engineer
Colorado Tech University
Colorado Springs, CO11.2026
Skills
- Customer experience strategy
- CRM software proficiency
- Customer Service
- Sales and Upselling
- Microsoft Office
- Data Management
- Data Entry
- Strategic Planning
Professionalskillsets
Exceptional customer service skills, Promote and demonstrate customer advocacy, by assisting customers to meet their desired needs for resolution, Successfully on-boarded numerous team members, Operate in multi-faceted leadership role, Results-driven approach, Ability to quickly adapt to changing conditions/environments and maintain execution focus, Process and policy-oriented to ensure compliance with all aspects of the company and leadership, On the job development/coaching/mentoring experience, Successfully on-boarded numerous team members
kwesley816@gmail.com, keyon.wesley@t-mobile.com.com
Timeline
System Experience Manager (Stretch Assignment)
T-Mobile
04.2024 - Current
Sales Professional
T-Mobile Virtual Retail
11.2016 - Current
Sales Professional
Cable Dahmer Chevrolet
09.2015 - 10.2016
Diamond Consultant
Kay Jewelers
06.2013 - 07.2014
Pharmacy Help Desk
OptumRx
03.2013 - 09.2015
Assistant Manager
FinishLine
05.2010 - 06.2013
Food Clerk
Subway
03.2009 - 05.2010
Bachelor of Arts - Multimedia Design
Devry University
Bachelor of Science - Software Engineer
Colorado Tech University