Keviona Green
Kansas City
Summary
Dynamic sales and customer service professional with a proven track record at Spectrum. Expert in customer relationship building and negotiation tactics, consistently exceeding sales targets. Skilled in fostering client loyalty and expanding customer bases. Adept at leveraging interpersonal communication to enhance customer satisfaction and retention. Enthusiastic about driving results and achieving excellence in every interaction.
Overview
7
7
years of professional experience
Work History
Sales Representative
Spectrum
11.2025 - 06.2026
- Engaged customers to identify needs and recommend appropriate solutions.
- Developed product knowledge to effectively communicate features and benefits.
- Assisted in managing inventory levels and maintaining product displays.
- Collaborated with team members to achieve sales targets consistently.
- Implemented strategies to enhance customer retention and loyalty programs.
- Expanded customer base through cold calling, networking, and relationship building.
Care Giver
Home Instead
08.2024 - 05.2025
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Administered medication as prescribed, ensuring adherence to health plans and safety protocols.
- Maintained accurate documentation of client care activities and health updates for family communication.
Customer Service Representative
Full Potential Solutions
12.2022 - 07.2024
Customer Service Representative
Centrinex
03.2022 - 10.2022
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed customer orders using CRM software, ensuring timely and correct fulfillment.
- Responded to customer complaints with empathy, de-escalating situations effectively.
- Collaborated with team members to enhance service delivery and streamline processes.
Packer
JC Penny Distribution
Kansas City, KS
02.2021 - 03.2022
- Operated packaging machinery to ensure efficient product handling and timely dispatch.
- Inspected products for quality assurance prior to packaging and shipping processes.
- Collaborated with team members to maintain organized workspaces and improve workflow efficiency.
- Adhered to safety protocols while performing lifting, packing, and stacking tasks consistently.
Crew Member
Wendy’s
Kcmo
11.2019 - 01.2021
- Adapted quickly to changing priorities during peak hours.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Cna -
Taylor Nursing
Grandview, MOHigh School Diploma -
Blue Springs South High School
Blue Springs, MO05.2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Negotiation tactics
- Staff training
Timeline
Sales Representative
Spectrum
11.2025 - 06.2026
Care Giver
Home Instead
08.2024 - 05.2025
Customer Service Representative
Full Potential Solutions
12.2022 - 07.2024
Customer Service Representative
Centrinex
03.2022 - 10.2022
Packer
JC Penny Distribution
02.2021 - 03.2022
Crew Member
Wendy’s
11.2019 - 01.2021
Cna -
Taylor Nursing
High School Diploma -
Blue Springs South High School