Kevin Wood
Springfield
Summary
Dynamic real estate professional with over 13 years of banking experience, excelling in client relationship management and effective communication. At Murney Associates, LLC, I successfully guided clients through property transactions, enhancing customer satisfaction and driving sales. Proven ability to resolve billing inquiries and deliver user training, ensuring compliance and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Murney Associates, LLC
Springfield
03.2025 - Current
- Assisted clients in identifying property needs and preferences.
- Conducted property tours and provided detailed information to prospective buyers.
- Collaborated with senior agents to prepare marketing materials for listings.
- Supported open house events by organizing logistics and welcoming visitors.
- Managed real estate transactions from initiation to closing.
Accounts Receivable and Billing Clerk
Jack Henry & Associates
Springfield
04.2020 - 01.2024
- Communicated with customers to resolve billing inquiries and disputes effectively.
- Prepared and distributed customer invoices and statements.
- Processed payments received by cash, check, or credit card.
- Assisted customers with inquiries regarding billing information, account status.
Applications Trainer
Jack Henry & Associates
Springfield
03.2016 - 04.2020
- Conducted user training sessions on application features and best practices.
- Provided ongoing support to users during application implementation phases.
- Maintained comprehensive documentation of training processes and materials.
Technical Support Representative
Jack Henry & Associates
Springfield
01.2014 - 03.2016
- Provided technical support for software products to clients and end-users.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Served as first point of contact for incoming technical service calls and emails.
Education
High School Diploma -
Macks Creek HS
Macks Creek, MO05-1982
Some College (No Degree) - Business
Southwest Baptist University
Bolivar, MOSome College (No Degree) - Business
Drury University
Springfield, MOSkills
- Client relationship management
- Customer service excellence
- Effective communication
- Lender relations
- Billing reconciliation
- Customer relationship management
- User training
- Compliance awareness
- I also have over 13 years of experience in banking
Certification
- I am a licensed Real Estate Agent and a member of the Greater Springfield Board of Realtors.
Accomplishments
- I received several awards for customer services during my employment at Jack Henry and Commerce Bank.
Affiliations
- I am an avid runner and enjoy hiking. I also enjoy live music and reading during my free time.
Timeline
Real Estate Agent
Murney Associates, LLC
03.2025 - Current
Accounts Receivable and Billing Clerk
Jack Henry & Associates
04.2020 - 01.2024
Applications Trainer
Jack Henry & Associates
03.2016 - 04.2020
Technical Support Representative
Jack Henry & Associates
01.2014 - 03.2016
High School Diploma -
Macks Creek HS
Some College (No Degree) - Business
Southwest Baptist University
Some College (No Degree) - Business
Drury University
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