Kevin Krame
St. Louis,MO
Summary
Communicative Veterinary Receptionist skilled in payment processing, appointment scheduling and exemplary customer service skills. Experienced in working with all types of personalities and various animals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Watson Road Veterinary Clinic
08.2014 - 12.2025
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for 5 veterinary physicians, scheduling appointments, and handling patient inquiries.
Counter Service Pizza Maker
IMO'S
07.2011 - 05.2012
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Used cash register to perform upwards of 20 cash, credit and debit transactions per day.
Education
High School Diploma -
St. Mary's High School
St Louis, MO05.2012
Skills
- Effective multitasking
- Sound judgment
- Customer service
- Appointment setting
- Relationship building
- Compassionate care
- File organization
- Verbal and written communication
- Attention to detail
Certification
Certified Real Estate Administrative Assistant
Timeline
Veterinary Receptionist
Watson Road Veterinary Clinic
08.2014 - 12.2025
Counter Service Pizza Maker
IMO'S
07.2011 - 05.2012
High School Diploma -
St. Mary's High School