Kevin Coffman

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Collaborated with IT team members to identify system requirements and resolve problems.
• Resolved customer inquiries in a timely manner while providing excellent customer service.
• Managed user accounts including passwords resets, account creation and deletion.
• Performed troubleshooting to diagnose and resolve technical issues.
• Responded promptly to customer inquiries via phone or email.
• Maintained records, logs, and lifecycle documentation of work requests.
• Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Assisted customers with various types of technical issues via email, live chat, and telephone.
• Devised incisive workarounds and resolutions for IT-related problems.
• Served as first point of contact for incoming technical service calls and emails.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
• Stayed abreast of latest software developments to enhance job knowledge.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
• Worked with internal teams to deliver accurate information to customers and service accounts.
• Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.

• Observed traffic laws and followed established routes and schedules.
• Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
• Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
• Performed minor repairs on vehicles when necessary such as changing tires or replacing light bulbs.
• Inspected exterior of vehicle before beginning shift for damage or debris removal.

REASON FOR LEAVING: Hour Drive from home; Gas ate up savings.

• Delivered groceries for Walmart through Spark App, ensuring timely and accurate service.
• Executed DoorDash deliveries, enhancing customer satisfaction through efficient logistics.
• Edited media content for businesses to improve quality and engagement.
• Developed advertisements for businesses, increasing brand visibility and outreach.