Kevin Bergeron
Kansas City
Summary
Dynamic Store Manager at Russell Cellular Verizon Wireless with a proven track record in customer service and problem-solving. Successfully enhanced customer relations and drove sales through effective inventory management and proactive team leadership. Skilled in multitasking and organization, ensuring a seamless shopping experience while resolving customer issues promptly.
Overview
10
10
years of professional experience
Work History
Store Manager
Russell Cellular Verizon Wireless
12.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Behavior Health Technician
Arista Recovery
02.2023 - 11.2023
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
Wireless Sales Representative
Russell Cellular Verizon Wireless
08.2021 - 02.2023
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted with staff training initiatives to ensure consistent delivery of high-quality service across the team.
- Conducted regular device demonstrations to educate customers on features and benefits, driving interest in new products.
- Maximized productivity during peak periods through efficient multitasking without compromising on quality of service provided to each customer.
Assistance Team Member
Lake Mary Center
05.2015 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
No Degree - Art
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Central High School
Saint Joseph, MO05-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Russell Cellular Verizon Wireless
12.2023 - 02.2025
Behavior Health Technician
Arista Recovery
02.2023 - 11.2023
Wireless Sales Representative
Russell Cellular Verizon Wireless
08.2021 - 02.2023
Assistance Team Member
Lake Mary Center
05.2015 - 02.2021
No Degree - Art
Missouri Western State University
High School Diploma -
Central High School
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