Keturah Oquendo
Kansas City
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Meticulous hostess, excellent at juggling multiple tasks and working under pressure. Motivated Cashier skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 6+years of experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated dispatcher of 2 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Lincare
05.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
CSR/Dispatcher
Geiger Ready-Mix
07.2018 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Directed dispatching, routing and tracking of 21 fleet vehicles.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Assistant Manager
Quiktrip
05.2016 - 10.2021
- Immediately addressed problems with customers to promote quick and successful resolution.
- Worked with the management team to implement the proper division of responsibilities.
- Prioritized helping customers over completing other routine tasks in the store.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Responded to customer questions and requests in a prompt and efficient manner.
- Communicated clear expectations and goals to each team member.
- Contributed to team success by exceeding team sales goals.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
Hostess/Server
810 Zone Harras
07.2014 - 05.2017
- Maintained clean dining room, lobby and service areas at all times.
- Routinely carried large loads of dishes to kitchen for washing.
- Bussed and reset tables and kept dining room and work areas clean.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Effectively listened to, understood and clarified guest concerns and issues.
- Assisted co-workers whenever possible.
- Delivered quality service by providing a warm and welcoming environment.
- Received frequent customer compliments for going above and beyond normal duties.
- Verified cash drawer against the day’s receipts.
- Quickly recorded transactions in MICROS system to deliver prompt service.
Crew Cheif/Manager in training
Mcdonald's
10.2012 - 07.2014
- Assembled food orders while maintaining appropriate portion control.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Dietary Aid
Garden Valley Nursing and Rehab
08.2009 - 08.2011
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Inventoried and restocked items throughout day.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Assisted co-workers whenever possible.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
- Effectively listened to, understood and clarified guest concerns and issues.
- Operated all kitchen equipment adeptly.
- Upheld highest standard for cleanliness of glass and silverware.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Bussed and reset tables and kept dining room and work areas clean.
- Routinely carried large loads of dishes to kitchen for washing.
- Routinely carried large loads of dishes to kitchen for washing.
Education
Associate of Arts - undefined
Maplewoods Community College
2601 Northeast Barry Road, Kansas City, Missouri 64156High School Diploma - undefined
Winnetonka High School
5815 Northeast 48th Street, Kansas City, Missouri 641192013
Skills
- Customer-oriented
- Organized multi-tasker
- Quick learner
- Friendly and helpful
- Valid Missouri driver’s license
- Carbonated beverage dispenser cleaning and maintenance
- Good with numbers and math
- Fast and efficient service worker
- Skilled up seller
- Accustomed to shift work
- Dedicated team player
- Restaurant operations
- Thrives in fast-paced environment
- Cash handling expert
- Guest relations professional
- Flexible schedule capability
- Courteous, professional demeanor
- Natural leader
- Passion for customer satisfaction
- Upbeat and Positive Personality
- Route Planning and Adjustment
- Dispatch Recordkeeping
- Effective Communication
- Fleet Dispatching
- Resolving Shipping and Delivery Problems
Certification
I have a Safe Serve certification, which shows i am able to handle food, and I am familiar with food safety.
I also have a liquor card, which shows that I have knowledge on alcohol safety and alcohol sales.
ACI Certified.
Timeline
Pharmacy Technician
Lincare
05.2023 - Current
CSR/Dispatcher
Geiger Ready-Mix
07.2018 - 10.2022
Assistant Manager
Quiktrip
05.2016 - 10.2021
Hostess/Server
810 Zone Harras
07.2014 - 05.2017
Crew Cheif/Manager in training
Mcdonald's
10.2012 - 07.2014
Dietary Aid
Garden Valley Nursing and Rehab
08.2009 - 08.2011
Associate of Arts - undefined
Maplewoods Community College
High School Diploma - undefined
Winnetonka High School
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