Keshia Merriweather

· Assures providers are enrolled in VetPro.

· Ensures accurate provider data is entered into and maintained in the VetPro computer program.

· Receives and reviews VetPro reports detecting problem areas requiring further investigation.

· Upon identification of a problem, research reference materials, regulations, and standards to identify appropriate action necessary to correct the problem.

· Assists C&P Manager/Analyst in drafting local credentialing processes and Medical Staff Bylaws in compliance with all applicable regulations.

· Provides guidance and instruction to hospital staff in completing the required documentation of establishing privileges for LIPs/Dependents.

· Provide input in problem solving, perform varies tasks involving projects appointed by supervisor that includes both administrative and organizational management in affiliated programs

· Upon receipt of individual credentials' files for review, incumbent ensures primary source verification to include, but not limited to, state licenses, DEA license, certifications, medical specialty training, and board certifications.

· Primary source verification includes, but may not be limited to, the American Medical Association, NPDB, state licensing agencies, specialty certification boards, universities, DoD and healthcare facilities.

· Generate correspondence

· The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.

· Assignments include but are not limited to ensure coverage of all areas of responsibility; conduct ongoing reviews to ensure quality of work.

· Ensure accurate and timely scheduling of appointments; provide guidance to staff members, to include changes in policies and procedures; distribute and balance workload.

· Create and maintain employee work schedules; orient and provide on-the-job training for new and current employees.

· Ensure all training requirements are met; organize the work structure of his/her assigned areas; and act as liaison between MSA and facility staff in order to resolve day to day conflicts.

· Responsible for scheduling appointments; including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Observe workers performance as well as conducts work performance critiques

• Register patients to hospital.
• Admit, transfer, and discharge patients.
• Assist in auditing of daily movements.
• Assist in training of new employees.
• Coordinates with the patient care team to review the clinic utilization by using various reports.
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments.
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Schedule and notify patients on all follow-up appointments requested by provider.
• Ensure patients charts are neatly organized and labeled with the correct information.

· Provides exceptional customer service to all guests by assisting them in a friendly professional manner.

· Performs all check-ins and check-outs according to Hotel Service and Standard Operating Procedures.

· Manages online and phone reservations.

· Informs customers about payment methods and verified their credit card data.

· Provides information about hotel, available rooms, rates, and amenities.

· Responds and documents all guests’ questions and concerns in a timely and professional manner. Notifies designated department/personnel for resolving the situation.

· Communicates with hotel staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.

· Confirms group reservations and arranges personalized services for VIP customers and event attendees.

· Pre-registers quests and prepares key packets.

Consistently improves customers satisfaction through resolution of conflicts, issues, and concerns

· Greeting customers when they enter the airport or arrive in the ticket area.

· Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport.

· Verify travel documents and provide boarding passes identification labels along with baggage and cargo routing tags.

· Weighed and tagged luggage for domestic and international flights. Communicated with passengers about luggage restrictions.

· Loaded passenger luggage onto conveyor belts to be sent to designated areas.

· Monitor the ticket counter area to ensure it follows safety policies and procedures.

· Assisted customers with ticket purchases, reservations, changes, and cancellations.