Kerston George
Fenton
Summary
Energetic Reservation Specialist with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Offering 10 years of experience in customer service and 8 years in dental. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Reservation Specialist
Pediatric Dentistry Of Sunset Hills
06.2020 - Current
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate patient information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Displayed excellent problem-solving skills when addressing complex booking situations or dental concerns, enhancing overall customer satisfaction levels.
- Maintained strong relationships with patients, ensuring repeat business and loyalty.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Performed various administrative tasks by filing, copying and faxing documents.
- Correlated care with Orthodontic offices and documented details in the patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Receptionist
St. Louis Behavioral Medicine Institute
01.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Technical Advisor
Keller Laboratories
09.2015 - 01.2019
- Contacted dental offices with technical questions or concerns and updated return dates.
- Reviewed customer survey information to prioritize areas of improvement.
- Assisted in resolving and satisfying Doctors requests and internal operational issues.
- Liaised between Doctors and the lab to ensure comprehension of treatment plans.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Politely answered phones, scheduled pick ups and deliveries, and confirmed patient appointments.
- Accurately recorded treatment information in patient records.
Education
High School Diploma -
Northwest R-1
Cedar Hill, MO05.2009
Skills
- Customer service experience
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Creative Thinking
- Detail Oriented
- Phone and Email Etiquette
- Self Motivation
- Appointment Scheduling
- Punctual and Reliable
- Records Management
Timeline
Reservation Specialist
Pediatric Dentistry Of Sunset Hills
06.2020 - Current
Receptionist
St. Louis Behavioral Medicine Institute
01.2019 - 06.2020
Technical Advisor
Keller Laboratories
09.2015 - 01.2019
High School Diploma -
Northwest R-1
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