Kerstin Wells
Farmington
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
US Tool Group
Farmington
10.2023 - 12.2024
- Supported the logistics team by organizing documents for freight and transport services.
- Updated shipment tracking information for customer inquiries and internal reports.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Processed damage claims for shipments.
Secretary
US Tool Group
Farmington
05.2023 - 10.2023
- Handled incoming calls, directing inquiries to appropriate personnel efficiently.
- Matched receipts to corresponding company credit card transactions, ensuring accurate financial records.
Office Manager
Midwest Light and Sign
Farmington
09.2016 - 07.2017
- Processed invoices and managed basic bookkeeping tasks as needed.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed building permits to ensure compliance with local regulations.
- Managed payroll processes to ensure accurate and timely compensation for employees.
- Managed invoicing for completed work.
Store General Manager
Mid-America Corp, Burger King
Farmington
09.2009 - 06.2016
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules and coordinated team assignments effectively.
- Implemented training programs to enhance employee performance and service quality.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted regular performance evaluations to support staff development initiatives.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided feedback to team members on their job performance and identified areas of improvement.
- Reviewed daily store activities including cash flow management, expense tracking and shrinkage control.
- Analyzed financial data to identify areas of improvement or potential cost savings.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Prepared deposit slips for all incoming funds according to established procedures.
Education
High School Diploma -
Central R-3
Park Hills, MO05-2011
Skills
- Effective communication
- Team collaboration
- Conflict resolution
- Training and leadership
- Punctual and dependable
- Spreadsheet tracking
- Problem-solving
- Money management
- Excellent customer service
References
References available upon request.
Timeline
Logistics Coordinator
US Tool Group
10.2023 - 12.2024
Secretary
US Tool Group
05.2023 - 10.2023
Office Manager
Midwest Light and Sign
09.2016 - 07.2017
Store General Manager
Mid-America Corp, Burger King
09.2009 - 06.2016
High School Diploma -
Central R-3
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