Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KERRY ROGERS

KANSAS CITY

Summary

Dynamic Patient Referral Coordinator at RESEARCH NEUROLOGY, adept at enhancing patient experiences through efficient referral processes and strong communication. Proven ability to verify insurance coverage and maintain confidentiality while fostering relationships with healthcare providers, resulting in increased referral volume and improved patient satisfaction. Skilled in multitasking and critical thinking.

Experienced with managing patient referrals and ensuring smooth transitions between healthcare providers. Utilizes organizational skills and attention to detail to maintain accurate records and streamline processes. Knowledge of patient confidentiality regulations and effective communication techniques to enhance patient satisfaction and team efficiency.

Qualified with strong background in patient referral coordination. Demonstrates expertise in managing patient referrals and ensuring seamless communication between healthcare providers. Proven ability to handle sensitive information with confidentiality and accuracy. Effective in utilizing organizational and interpersonal skills to enhance patient care and team collaboration.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Referral Coordinator

RESEARCH NEUROLOGY
08.2011 - 08.2021
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
  • Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
  • Maintained strong relationships with referring physicians, resulting in increased referral volume.
  • Worked with patients to schedule tests and procedures.
  • Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Provided excellent customer service to patients and medical staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.

Education

TRUMAN HIGH SCHOOL
Independence, MO

Skills

  • Maintaining confidentiality
  • Follow-up coordination
  • Scheduling appointments
  • Insurance verification
  • Data entry proficiency
  • Referral tracking
  • Healthcare industry
  • Attention to detail
  • Multitasking
  • Critical thinking skills
  • Verbal and written communication
  • HIPAA compliance

Certification

MEDICAL TERMINOLOGY

Timeline

Patient Referral Coordinator

RESEARCH NEUROLOGY
08.2011 - 08.2021

TRUMAN HIGH SCHOOL
KERRY ROGERS