Kerri Whillock
Hermitage
Summary
Results-oriented Assistant Manager with strong background in customer service, operational strategy, and staff supervision. Enhances efficiency and maintains high service standards through effective communication and problem-solving. Manages daily operations and employee training while establishing clear guidelines and enforcing consistent policies to achieve objectives. Skilled in relationship-building, multitasking, and decision-making.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Five Star by G&W Foods
Hermitage
07.2023 - Current
- Managed customer service inquiries and complaints, enhancing customer satisfaction through timely resolution.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Implemented inventory control procedures, ensuring stock accuracy and minimizing discrepancies.
- Developed a system for tracking inventory and ordering supplies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on expense tracking, contributing to budget adherence and financial planning.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Hermitage High School
Hermitage, MO05-2001
Skills
- Inventory management
- Staff supervision
- Staff management
- Project management
- Operational strategy
- CRM management
- Vendor relationship management
- Customer service
- Customer satisfaction
- Team collaboration
- Coaching
- Employee training
- Decision-making
- Conflict resolution
- Effective communication
- Problem solving
Timeline
Assistant Manager
Five Star by G&W Foods
07.2023 - Current
High School Diploma -
Hermitage High School