Kerri Rose
Mound City
Summary
Customer-focused professional with extensive experience in patient care and team collaboration. Drives efficiency and enhances guest experiences through strong organizational skills and effective time management. Versatile background in customer service and healthcare supports productive interactions in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Crew Member
McDonald's
Mound City
04.2023 - Current
- Delivered exceptional customer service during peak hours.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Handled cash transactions and processed customer orders accurately.
- Collaborated with team members to ensure smooth operations.
- Assisted in training new crew members on processes and standards.
- Operated kitchen equipment to prepare food items efficiently.
- Followed food safety guidelines to ensure quality and hygiene.
- Organized and restocked supplies to support operations and team productivity.
Paraprofessional
Craig High School
Craig
01.2021 - 05.2023
- Assisted students with academic tasks and provided one-on-one support.
- Implemented behavioral strategies that encouraged positive classroom interactions and supported student engagement.
- Applied positive reinforcement to redirect negative behaviors.
- Monitored student behavior and reported concerns to appropriate personnel.
- Facilitated communication between students, teachers, and parents to ensure alignment on student progress.
- Collaborated with staff to develop individualized education plans for students.
- Supported teachers by preparing instructional materials and classroom resources.
- Developed engaging lesson plans to enhance student learning. and maintained positive relationships with students, parents, and colleagues.
Medical Assistant
Northwest Health Services
Mound City
05.2011 - 02.2014
- Assisted healthcare providers with patient examinations and medical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected and recorded patient medical histories and vital signs accurately.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications, and treatments according to physician instructions.
- Prepared examination rooms and sanitized equipment to ensure safety.
- Educated patients on treatment plans and medication instructions clearly.
- Scheduled patient appointments and managed clinic workflow efficiently.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Processed insurance claims and verified patient eligibility for services.
- Coordinated with lab services to ensure timely processing of tests.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Associate of Applied Science - Early Childhood Education
North Central Missouri College
Trenton, MO12-2021
Associate of Science - Nursing
North Central Missouri Collage
Trenton, MO08-2026
Skills
- Customer service
- Order processing
- Food safety
- Food safety practices
- Operational support
- Patient care
- Team collaboration
- Time management
- Service optimization
- Reliability and punctuality
- Self-discipline
Timeline
Crew Member
McDonald's
04.2023 - Current
Paraprofessional
Craig High School
01.2021 - 05.2023
Medical Assistant
Northwest Health Services
05.2011 - 02.2014
Associate of Applied Science - Early Childhood Education
North Central Missouri College
Associate of Science - Nursing
North Central Missouri Collage