Kerri McNeil

• I play a critical role in supporting daily clinic operations by providing exceptional customer service to patients, providers, and internal team members. Responsible for managing a high volume of incoming and outgoing communications, coordinating patient appointments, processing referrals, and ensuring timely completion of scheduling-related tasks across multiple communication platforms. Highly organized, detail-oriented, and able to effectively manage competing priorities in a fast-paced healthcare environmentKey Responsibilities

Patient Scheduling & Call Management

• Professionally handle a high volume of incoming and outgoing phone calls with patients, providers, and internal departments.
• Schedule, reschedule, and cancel appointments including cardiology follow-up visits, diagnostic testing, and new patient appointments.
• Appropriately assess caller needs and route calls or messages to the correct clinical or administrative team member.
• Provide patients with accurate appointment details, preparation instructions, and next steps when applicable.
• Use sound judgment and professionalism when addressing a wide variety of patient inquiries and scheduling scenarios.

Referral & Appointment Coordination

• Review incoming referrals promptly and accurately.
• Coordinate timely scheduling of referred patients based on urgency, provider availability, and department protocols.
• Ensure all necessary records, authorizations, and supporting documentation are obtained prior to scheduling when required.
• Maintain provider templates and scheduling accuracy to optimize access and workflow efficiency.

Communication & Task Management

• Timely review, prioritize, address, and complete incoming and outgoing tasks via email, Microsoft Teams, and other internal communication tools.
• Timely review, prioritize, and complete work queues, messages, and tasks within Epic.
• Collaborate with providers, nurses, leadership, and coworkers to resolve scheduling issues and patient concerns efficiently.
• Communicate clearly and professionally in both written and verbal formats.

Registration & Data Accuracy

• Accurately enter, update, and verify patient demographic, insurance, and contact information.
• Ensure documentation entered into Epic is complete, accurate, and compliant with organizational standards.
• Protect patient confidentiality and adhere to HIPAA/privacy requirements at all times.

Operational Support

• Assist with coverage needs, scheduling adjustments, and workflow changes as needed.
• Identify opportunities for process improvement and communicate concerns proactively to leadership.
• Support team goals by maintaining productivity, quality, and service standards.

• Govern overall sales efforts of opening hotel, marketing, “Hard Hat Tours”, corporate negotiations, public
  relations, and social media campaigns to achieve organizational targets. Manage setting hotel on all sales
  applications, such as SalesPro and IVvy. Ensure proper communication between sales, general manager, front
  desk manager, F&B Manager, and executive housekeeper to mitigate potential risk/barriers. Devise and
  execute robust yearly marketing plans as well as playing a vital role in negotiating 21 local accounts.
  Key Accomplishments:
   Performed exceptionally well and surpassed group budget 21% in first year and 39% for 2nd year.
   Prepared catering menu, meeting packages, and corporate planner packages aimed at ensuring
  continuous growth of organization.
   Recognized as 1st place winner IHG national sales call in October 2019.

• Developed strategic sales plans to enhance hotel occupancy and revenue.
• Led a team of sales professionals to drive market growth initiatives.
• Collaborated with marketing to create promotional campaigns targeting key demographics.
• Analyzed market trends to identify opportunities for competitive advantage.
• Established relationships with corporate clients to secure group bookings and events.
• Conducted sales presentations highlighting hotel amenities and services to potential clients.
• Mentored junior sales staff, cultivating skills in customer engagement and negotiation.