Kerri Mackey
Kansas City
Summary
Revenue Cycle Leader with extensive expertise in managing healthcare revenue processes from patient access to final payment. Demonstrated success in analyzing A/R performance, minimizing denials, and enhancing cash flow and collections. Proficient in leading cross-functional teams and conducting data-driven meetings to address complex operational issues. Recognized for strategic insight and collaborative leadership that achieves measurable outcomes in dynamic healthcare settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Product Manager, Revenue Cycle Management Model
Oracle Health (Previously Cerner Corporation)
Kansas City
02.2021 - 06.2025
- Developed Revenue Cycle Model documentation showcasing best practice workflows and solution setup aimed at optimizing management of organization's Revenue Cycle utilizing Oracle Health Patient Accounting solution
- Overseeing deployment of new Revenue Cycle Analytics by partnering with engineering and product design to determine essential Model documentation for successful platform integration
- Facilitated monthly stakeholder calls across multiple departments to convey key initiatives, essential rollout details, and implementation updates, providing feedback during new reporting platform deployment to clients while managing existing revenue cycle model reporting tools.
- Developed educational videos on Revenue Cycle KPI Kit enhancements, establishing client baselines and identifying performance trends. Created guidance for evaluating adherence to documented model workflows. Provided actionable strategies for improving key metrics through targeted reporting and monitoring.
Revenue Cycle Manager
R1
Kansas City
08.2020 - 01.2021
- Managed acquisition of Revworks from Cerner Corporation to R1 while leading team of 14 Revenue Cycle Client Managers through transition processes and procedures
- Collaborating with Operations team to unify teams and processes after acquisition
Senior Revenue Cycle Client Manager
Cerner Corporation
Kansas City
09.2018 - 08.2020
- Executed first implementation of RevWorks’ Transition Services for two large healthcare providers.
Supported clients during system conversions, focusing on operational streamlining.
Aided in reducing legacy accounts receivable while transitioning to new revenue cycle systems.
Guaranteed efficient and clean starts in newly adopted revenue cycle platforms. - Supervise consistent decrease of client AR in legacy system, offering weekly evaluations that empower clients to optimize aging account resolution without affecting operations
- Investigate, interpret, and assemble AR Analysis to uncover inaccurate workflows and refine solutions to maintain robust Revenue Cycle health.
- Developed and maintained strong relationships with clients to ensure satisfaction.
Revenue Cycle Client Manager
Cerner Corporation
Kansas City
01.2016 - 08.2018
- Orchestrated implementation of Cerner Practice Management throughout large ambulatory healthcare systems and led revenue cycle management from inception
- Evaluate, assess, and compile AR Analysis to pinpoint workflow discrepancies and optimize solutions to enhance overall health of Revenue Cycle while overseeing other client managers and respective clients
- Created detailed reports on client performance and presented them to senior management.
- Ensured compliance with applicable laws while dealing with clients in different jurisdictions.
- Resolved customer complaints in a timely manner through effective communication techniques.
- Developed and maintained strong relationships with clients to ensure satisfaction.
- Organized and led client meetings to discuss project progress, timelines, budgets, and other pertinent information.
Senior Operations Leader, Wisdom Clients
Cerner Corporation
Kansas City
01.2015 - 12.2016
- Coordinated all aspects of Revenue Cycle for 15 Wisdom Practice Solution clients, streamlining processes to reduce AR days by 18 and enhance Clean Claim Rate from 78% to 91%
- Facilitated collaboration with clients to identify best practice workflows within Wisdom solution, developing and adapting processes that enabled Wisdom-based clients to achieve profitability for first time in several years
- Created detailed reports on operational performance metrics for upper management review.
Senior Operations Leader, RevWorks
Cerner Corporation
Kansas City
01.2014 - 12.2015
- Oversaw multiple clients' Revenue Cycle across 3 distinct Practice Management Solutions (SPM, PWPM, Wisdom) while collaborating with IP to support and identify opportunities for enhancement in client workflows and solution design.
- Evaluate, scrutinize, and assemble AR analysis to guarantee optimal Revenue Cycle Health of clients
- Monitored performance of operations teams and identified areas of improvement to enhance productivity.
- Developed KPI dashboards for tracking progress against established objectives and goals.
- Evaluated employee performance through regular feedback sessions.
Revenue Cycle Management, Assistant Manager
TruBridge A CPSI Company
Mobile
02.2012 - 12.2013
- Supervised end-to-end client revenue cycle processes leveraging CPSI healthcare system
- Managed comprehensive Revenue Cycle operations, encompassing Patient Access, Charge Capture, Coding, Billing, Accounts Receivable, and Collections, ensuring seamless integration for optimal performance.
- Facilitated weekly AR analysis aimed at identifying trends, payment delays, and high-risk payer or account categories that may hinder cash flow
Senior Specialist
CPSI
Mobile
10.2011 - 02.2012
- Spearheaded implementation of CPSI's electronic 837 file from 4010 format to HIPAA-mandated 5010 format by January 2012
- Developed test files for majority of insurances and addressed all 5010-related issues to guarantee compliance by target date
Senior Education Specialist
CPSI
Mobile
10.2008 - 10.2011
- Enhanced and created user guides for Business Management Services division encompassing all Revenue Cycle Management software utilizing Help & Manual.
- Guided onboarding for new employees while conducting continuous education courses for existing associates on solution updates and enhancements.
- Developed online training videos enabling clients to leverage comprehensive financial solutions on Company Website.
Support Representative
CPSI
Mobile
05.2005 - 10.2008
- Deliver customer support for CPSI financial hospital computer system across entire Revenue Cycle from start to finish.
- Project Team Leader for financial software installation at multiple facilities, managing implementation teams of over fifteen members
- Educated hospital staff on comprehensive functions of financial software system during onsite implementation
Education
BA - Marketing, Public Relations
University of West Florida
Pensacola, FL05-1999
Skills
- Revenue cycle management
- Data analysis
- Project management
- Workflow optimization
- Client relationship management
- Performance metrics
- Cross-functional collaboration
- Team leadership
- Training and development
- Data-driven decision making
- KPI tracking
- Teamwork and collaboration
- Cross functional leadership
- Client training
Accomplishments
- Nominated & Selected for 2020 Cerner Rise Program
- Employee of the Month Dec 2007 & 2011, CPSI Help & Manual
- Nominated for Employee of the Year 2007 & 2011, CPSI
Certification
- HFMA, CRCR (Certified Revenue Cycle Representative)
Timeline
Product Manager, Revenue Cycle Management Model
Oracle Health (Previously Cerner Corporation)
02.2021 - 06.2025
Revenue Cycle Manager
R1
08.2020 - 01.2021
Senior Revenue Cycle Client Manager
Cerner Corporation
09.2018 - 08.2020
Revenue Cycle Client Manager
Cerner Corporation
01.2016 - 08.2018
Senior Operations Leader, Wisdom Clients
Cerner Corporation
01.2015 - 12.2016
Senior Operations Leader, RevWorks
Cerner Corporation
01.2014 - 12.2015
Revenue Cycle Management, Assistant Manager
TruBridge A CPSI Company
02.2012 - 12.2013
Senior Specialist
CPSI
10.2011 - 02.2012
Senior Education Specialist
CPSI
10.2008 - 10.2011
Support Representative
CPSI
05.2005 - 10.2008
BA - Marketing, Public Relations
University of West Florida
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