Summary
Overview
Work History
Skills
Timeline
Generic

Keri Wagner

Overland

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

10
10
years of professional experience

Work History

Sales Associate

Patricia's Foods
Overland
03.2023 - 04.2024
  • Organized promotional displays throughout the store in accordance with corporate guidelines.
  • Processed returns and exchanges according to company policy.
  • Provided cash register operations and handled customer payments.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Demonstrated excellent customer service skills at all times.
  • Verified accuracy of promotional signs within store environment.
  • Performed daily opening and closing procedures for store operation.
  • Organized store displays to ensure maximum visibility of products.
  • Assisted customers with product selection based on their needs and preferences.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Addressed customer complaints in a professional manner.
  • Assisted customers with product selection, pricing and availability.
  • Answered incoming calls regarding product inquiries or orders.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Monitored employee performance to ensure adherence to company standards.
  • Reconciled daily sales transactions against cash registers totals.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered telephone to give callers store information and look up order details.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.

Rep 3

Swiss Colony
Hannibal
08.2019 - 04.2020
  • Provided customer service by answering product and service related questions.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Answered customer inquiries promptly and professionally.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Participated in training sessions designed to improve overall job performance.
  • Greeted customers and responded to inquiries in a timely manner.
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Offered additional products or services to enhance customer experience.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Developed effective working relationships with team members across multiple departments.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Crew Team Member

Dairy Queen
Hannibal
03.2016 - 09.2017
  • Performed store opening and closing procedures as directed by management team.
  • Cleaned work areas regularly throughout shift.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Followed all safety regulations while operating machinery or handling chemicals.
  • Answered customer questions regarding product features, pricing, availability.
  • Operated kitchen equipment safely and efficiently.
  • Adhered to safety protocols when handling hazardous materials or working with heavy machinery.
  • Replenished inventory levels when necessary.
  • Inspected equipment for proper functioning prior to use.
  • Provided excellent customer service at all times.
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Greeted customers in a friendly manner upon entering the store.
  • Monitored expiration dates of food products.
  • Operated cash register accurately and efficiently.
  • Assisted customers with orders and inquiries.
  • Organized stockroom shelves to maximize space efficiency.
  • Reported any maintenance issues immediately to supervisor or manager.
  • Prepared sandwiches and drinks for customers according to their specifications.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Ensured that products are properly labeled before placing them on shelves.
  • Followed orders of senior leadership with exacting accuracy in moment and without question.
  • Inspected food products for quality and consistency and reported concerns to cooks.
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Resolved conflict according to company protocols.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
  • Served food quickly for positive guest experiences.
  • Took orders from patrons and input selections into store computer system.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Wiped down tables and equipment, swept and refilled stock.

At Home Assistant

Help at Home
Hannibal
03.2014 - 12.2015
  • Maintained a clean, safe and healthy living environment for clients.
  • Conducted regular checkups on elderly clients who require extra attention due to age-related issues.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Provided companionship to clients with disabilities or chronic illnesses.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted in bathing, dressing and grooming of the client as needed.
  • Helped maintain good communication between family members regarding care plans for the client.
  • Ensured that all safety protocols are followed while caring for the client.
  • Performed light housekeeping duties such as laundry, dusting, vacuuming.
  • Responded promptly to any emergency situations that may arise during caregiving sessions.
  • Managed home inventory supplies for household tasks such as grocery shopping.
  • Assisted clients in managing daily activities, such as errands and appointments.
  • Attended to personal hygiene needs of the client when necessary.
  • Provided assistance with mobility issues using appropriate equipment when necessary.
  • Cooked nutritious meals, kept environments clean and washed clothing.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.

Skills

  • Customer service
  • Cash register operations
  • Inventory management
  • Visual merchandising
  • Product knowledge
  • Sales transactions
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Time management
  • Communication skills
  • Upselling techniques
  • Store cleanliness
  • Order processing
  • Listening skills
  • Brand promotion
  • Client retention strategies
  • Relationship building
  • Sales goals attainment
  • Persuasion techniques
  • Service oriented
  • Professional demeanor
  • Problem-solving skills
  • Reading comprehension skills
  • Verbal and written communication
  • Exceeds sales goals
  • Cash handling accuracy
  • Policy and procedure adherence
  • Dining area maintenance
  • Cash handling
  • Payment processing
  • Price quote preparation
  • Excellent communication skills
  • POS system operation
  • Goal oriented
  • Store opening and closing
  • Fitting room maintenance
  • Retail loss prevention
  • Upselling
  • Outgoing personality
  • Exceptional customer service
  • Relationship selling
  • Energetic self-starter

Timeline

Sales Associate

Patricia's Foods
03.2023 - 04.2024

Rep 3

Swiss Colony
08.2019 - 04.2020

Crew Team Member

Dairy Queen
03.2016 - 09.2017

At Home Assistant

Help at Home
03.2014 - 12.2015

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Keri Wagner