Keri Maggard
Nixa
Summary
Organized and detail-oriented professional with over 10 years of experience in customer service, sales, and team leadership. Demonstrated ability to excel in high-pressure environments, consistently surpassing sales targets and receiving multiple service awards. Expertise in team management, accurate documentation, and delivering exceptional service across various industries. Strong communication skills and adaptability contribute to a commitment to growth in a collaborative workplace.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Doctor's Technician
Stanton Optical
Springfield
09.2025 - Current
- Assist optometrists with daily patient care and comprehensive eye examinations
- Perform pre-testing procedures including auto-refraction, retinal imaging, Corneal analyzer and visual acuity tests
- Collect and accurately document patient medical histories and exam results
- Prepare patients for examinations and explain procedures to ensure comfort and understanding
- Maintain exam rooms, equipment, contact inventory and a clean, organized clinical environment
- Collaborate with front desk and optical staff to ensure efficient patient flow and excellent customer service
- Follow HIPAA guidelines and office protocols to maintain patient confidentiality and safety
Server
Cedars Family Restaurant
03.2023 - 08.2025
- Deliver high-quality customer service in a fast-paced environment.
- Handle multiple tables efficiently while maintaining attention to detail.
- Promote menu items and upsell to increase customer satisfaction and sales.
- Contribute to a clean, organized, and collaborative team environment.
Client Staffing Agent
Fassnight Medical Solutions
12.2022 - 02.2023
- Client Service Rep - State wide marketing
- Staffing Agent- Help facilitate 20+ facilities with over 300+ staff members.
- Help facilitate Reports Monthly and quarterly
- Outbound and inbound phones
- Held staff accountable to company mission.
Assistant Store Manager 2, Assistant Store Manager
Metabolic Research Center
Springfield
04.2018 - 11.2022
- Maintaining client files to medical standards.
- High Risk Client Care
- Call/text/email clients
- Sell programs/products.
- Help with center reports monthly and quarterly
- Help Train new employees
- Answer phones and run equipment.
- Inventory
Pharmacy Technician
Hometown Pharmacy
Mount Vernon
02.2017 - 04.2018
- Pharmacy Tech.
- Transfer Scripts
- Call insurance companies to settle claims
- Fill Scripts
- Inventory
- HIPPA trained.
Lead Weight Loss Consultant
Metabolic Research Center
Springfield
02.2014 - 02.2017
- Weight Loss Coach.
- Maintaining client files to medical standards.
- Call/text/email clients
- Sell programs/products.
- Answer phones and run equipment.
- Inventory
Operations Manager
Mens Wear House
Springfield
06.2010 - 01.2014
- Titles Held: Part time Customer Service Rep, Full time Customer Service Rep, Operations Manager
- Sold/rented Men Clothing
- Helped track inventory
- Dealt with Customer Complaints
- Was responsible for Bridal Shows from start to finish.
- Helped on floor where ever was needed.
Education
Vocal Music Education Major -
Pittsburg State University
08.2008
HS Diploma -
Caney Valley High School
Caney, KS05.2007
General Studies -
Coffeyville Community College
Coffeyville, KS05.2007
Skills
- Team and store management
- Organized and detail-oriented approach
- Phone communication
- Computer literacy
- POS systems proficiency
- Microsoft Office proficiency
- Client retention strategies
- Profit and loss analysis
- Data entry and order processing
- Marketing expertise
- Scheduling efficiency
- Time management
- High-end sales techniques
- Sales closing strategies
- Legal contract management
- HIPAA compliance training
- Medical terminology knowledge
- Professional customer service
Certification
• Driver's License
• HIPPA Certified
• HIPPA Certified
Languages
English
Timeline
Doctor's Technician
Stanton Optical
09.2025 - Current
Server
Cedars Family Restaurant
03.2023 - 08.2025
Client Staffing Agent
Fassnight Medical Solutions
12.2022 - 02.2023
Assistant Store Manager 2, Assistant Store Manager
Metabolic Research Center
04.2018 - 11.2022
Pharmacy Technician
Hometown Pharmacy
02.2017 - 04.2018
Lead Weight Loss Consultant
Metabolic Research Center
02.2014 - 02.2017
Operations Manager
Mens Wear House
06.2010 - 01.2014
Vocal Music Education Major -
Pittsburg State University
HS Diploma -
Caney Valley High School
General Studies -
Coffeyville Community College