Keonna Battle
Saint Louis
Summary
Dynamic and service-oriented professional with experience at CVS Pharmacy, excelling in patient education and medication management. Proven problem-solver with strong multitasking abilities, ensuring compliance with HIPAA regulations. Adept at training team members and enhancing customer experiences, consistently promoting a collaborative and efficient work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
06.2018 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders using pharmacy management software effectively.
- Educated patients on proper medication usage and potential side effects.
- Conducted routine quality checks on medication storage conditions and expiration dates.
- Trained new team members on pharmacy procedures and safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Bartender
Longhorn Steakhouse
10.2021 - 09.2025
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Processed payments efficiently using point-of-sale (POS) systems, ensuring accurate transactions.
- Trained new bartenders on beverage preparation techniques and customer service standards.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Associate
Forever 21
02.2018 - 01.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to ensure appealing store presentation.
- Processed transactions accurately using point-of-sale (POS) system, ensuring swift customer service.
- Collaborated with team members to achieve daily sales goals and maintain store organization.
- Monitored inventory levels, restocked merchandise, and organized displays efficiently.
Education
Chemistry
Langston University
Langston, OKHigh School Diploma -
Soldan International Studies High School
St Louis, MO05.2011
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Strong multitasking
- Team player attitude
- Responsible alcohol service
- Service-oriented mindset
- Suggestive selling
Certification
Pharmacy technician
Timeline
Bartender
Longhorn Steakhouse
10.2021 - 09.2025
Pharmacy Technician
CVS Pharmacy
06.2018 - Current
Sales Associate
Forever 21
02.2018 - 01.2020
Chemistry
Langston University
High School Diploma -
Soldan International Studies High School