Keona Henderson
Saint Louis
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Freeway Insurance
01.2022 - 11.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Emergency Dispatcher
Automobile Club of Missouri
01.2019 - 01.2019
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
Customer Service Representative
Charter Communications
05.2015 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Business Management
Saint Louis Community College
St. Louis, MO02-2025
High School Diploma -
Maplewood Highschool
Saint Louis, MO05-2015
Skills
- Insurance sales expertise
- Insurance product expertise
- Underwriting principles
- Marketing techniques
- Risk Management
Certification
- Licensed Insurance Agent/Broker - Missouri, Kansas Department of Insurance.
Timeline
Licensed Insurance Agent
Freeway Insurance
01.2022 - 11.2024
Emergency Dispatcher
Automobile Club of Missouri
01.2019 - 01.2019
Customer Service Representative
Charter Communications
05.2015 - 05.2015
- Licensed Insurance Agent/Broker - Missouri, Kansas Department of Insurance.
Associate of Science - Business Management
Saint Louis Community College
High School Diploma -
Maplewood Highschool
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