Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kensy Castro-Hernandez

Kensy Castro-Hernandez

Springfield

Summary

Dynamic professional with a strong background in customer service and team collaboration, honed at Applebee's Restaurant. Proven ability to enhance customer satisfaction through effective multitasking and time management. Recognized for maintaining a welcoming atmosphere while supporting staff, ensuring an efficient dining experience for all guests. Adaptable and committed to excellence.

Overview

2
2
years of professional experience

Work History

Nursing Unit Secretary

Cox South Hospital
06.2025 - Current
  • Managed patient admissions and discharges, ensuring accurate documentation and efficient workflow.
  • Coordinated communication between nursing staff, physicians, and patients to facilitate care delivery.
  • Scheduled appointments and maintained calendars for medical personnel to optimize time management.
  • Processed medical records and ensured compliance with HIPAA regulations and hospital policies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Host

Applebees Restaurant
11.2024 - 02.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Secretary's Assistant

Hand In Hand Multicultural Center
03.2024 - 11.2024
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Sales Floor Associate

Burlington
08.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.

Education

High School Diploma -

Hillcrest High School
Springfield, MO
05-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Professional appearance
  • Customer engagement

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Nursing Unit Secretary

Cox South Hospital
06.2025 - Current

Host

Applebees Restaurant
11.2024 - 02.2025

Secretary's Assistant

Hand In Hand Multicultural Center
03.2024 - 11.2024

Sales Floor Associate

Burlington
08.2023 - 02.2024

High School Diploma -

Hillcrest High School

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Kensy Castro-Hernandez