Kensy Castro-Hernandez
Springfield
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Applebee's Restaurant. Proven ability to enhance customer satisfaction through effective multitasking and time management. Recognized for maintaining a welcoming atmosphere while supporting staff, ensuring an efficient dining experience for all guests. Adaptable and committed to excellence.
Overview
2
2
years of professional experience
Work History
Nursing Unit Secretary
Cox South Hospital
06.2025 - Current
- Managed patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Coordinated communication between nursing staff, physicians, and patients to facilitate care delivery.
- Scheduled appointments and maintained calendars for medical personnel to optimize time management.
- Processed medical records and ensured compliance with HIPAA regulations and hospital policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Host
Applebees Restaurant
11.2024 - 02.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Secretary's Assistant
Hand In Hand Multicultural Center
03.2024 - 11.2024
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales Floor Associate
Burlington
08.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
High School Diploma -
Hillcrest High School
Springfield, MO05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Customer engagement
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Nursing Unit Secretary
Cox South Hospital
06.2025 - Current
Host
Applebees Restaurant
11.2024 - 02.2025
Secretary's Assistant
Hand In Hand Multicultural Center
03.2024 - 11.2024
Sales Floor Associate
Burlington
08.2023 - 02.2024
High School Diploma -
Hillcrest High School