Kenneth Spencer
O'Fallon
Summary
Dynamic operations leader with extensive experience at USIC Locating Services, driving cost-saving initiatives and enhancing operational efficiency. Proven track record in strategic planning and personnel management, fostering team development and compliance. Adept at financial analysis, achieving significant profit margin improvements while cultivating strong customer and vendor relations.
Overview
17
17
years of professional experience
Work History
Area Manager of Operations
USIC Locating Services
St. Louis
05.2023 - Current
- Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
- Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
- Collaborated with other managers to develop plans for new initiatives and projects.
- Worked closely with human resources personnel to ensure compliance with labor laws.
- Maintained a safe working environment by adhering to safety regulations and procedures.
- Reviewed existing contracts with vendors and suppliers to ensure they are up-to-date and compliant with current regulations.
- Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
- Coordinated with other departments to ensure timely completion of projects.
- Resolved conflicts between departments by providing clear direction on tasks or duties.
- Created reports outlining operational performance metrics for senior management review.
- Ensured compliance with all applicable laws, regulations and organizational policies.
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Assisted in recruiting efforts by interviewing prospective candidates for open positions within the organization.
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
Regional Manager
USIC Locating Services
Phoenix
04.2016 - 05.2023
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Spearheaded market expansion plans for senior leadership and business development.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to ensure financial success of the operation.
- Established and maintained operational standards.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Promote opendoor policy for all employees.
- Provide a safe work environment.
Regional Manager
USIC Locating Services
Golden
12.2013 - 04.2016
- Incorporate Safesite into the USIC brand.
- Build leadership team.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established and maintained operational standards.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Promote opendoor policy for all employees.
- Provide a safe work environment.
District Manager
USIC Locating Services
St Louis
06.2008 - 12.2013
- Developed detailed plans based on broad guidance and direction.
- Modeled best practices for technicians and customer service.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Held meetings with director to identify techniques to overcome customer challenges.
- Defined clear targets and objectives and communicated to other team members.
- Built positive and productive relationships with technicians and field leadership.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Winfield High School
Winfield, MO05.1989
Skills
- Business development and planning
- Personnel management
- Goals and performance
- Staff Management
- Operational Oversight
- Strategic planning
- Territory Management
- Staff recruiting
- Financial Management
- Budgeting
- Operations management
- Business Development
- Leadership skills
- Project Management
- Customer service
- Employee training
- Conflict resolution
- Regulatory compliance
- Process improvement
- Financial analysis
- Team building
- Safety management
- Performance evaluation
- Operational efficiency
- Recruiting strategies
- Cross-functional coordination
- Forecasting
- Operational controls development
- Key performance indicators
- Standard operating procedures
- Customer and vendor relations
- Budgets
- Compliance management
- Performance measurement
- Goal setting
- Hiring and onboarding
- Staff development
Timeline
Area Manager of Operations
USIC Locating Services
05.2023 - Current
Regional Manager
USIC Locating Services
04.2016 - 05.2023
Regional Manager
USIC Locating Services
12.2013 - 04.2016
District Manager
USIC Locating Services
06.2008 - 12.2013
High School Diploma -
Winfield High School
Similar Profiles
Luis MarquezLuis Marquez
Utility Locator at USIC Locating ServicesUtility Locator at USIC Locating Services
Aiden WildAiden Wild
Lead Technician at USIC Locating ServicesLead Technician at USIC Locating Services
Alejandro Oliver JrAlejandro Oliver Jr
Senior Technician at USIC Locating ServicesSenior Technician at USIC Locating Services
Kyler HallKyler Hall
Utility Locator at USIC Locating ServicesUtility Locator at USIC Locating Services
Ellayna TrowbridgeEllayna Trowbridge
Coldline Member at Freddy's Frozen Custard & SteakburgersColdline Member at Freddy's Frozen Custard & Steakburgers