Kenneth Kirkendoll
Clark
Summary
Results-driven Location Manager with expertise in operational management, team leadership, and process improvement. Proven ability to enhance customer experiences and optimize staff performance through effective training and scheduling. Dedicated and adaptable manager with a strong background in operational management. Known for exceptional staff scheduling and training abilities, contributing to improved customer satisfaction and streamlined workflows in retail environments.
Overview
9
9
years of professional experience
Work History
Location Manager
Pomps Tire Service
Columbia / Jefferson City
12.2016 - Current
- Managed daily operations of tire service locations and ensured efficient workflow.
- Coordinated staff schedules to optimize coverage and service delivery.
- Oversaw inventory management for tire products and equipment supplies.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance customer service experiences.
- Facilitated communication between teams to ensure alignment on tasks.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Conducted regular meetings with employees in order to discuss performance reviews or goals.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
- Developed and maintained relationships with vendors, suppliers, customers and employees.
- Managed and coordinated the daily operations of a retail location.
Education
GED -
Moberly High School
Moberly, MO05-1992
Skills
- Operational management
- Staff scheduling
- Inventory control
- Employee training
- Process improvement
- Customer relationship management
- Retail management
- Team leadership
- Problem solving
- Conflict resolution
- Performance evaluation
References
References available upon request.
Timeline
Location Manager
Pomps Tire Service
12.2016 - Current
GED -
Moberly High School