Overview
Work History
Skills
Affiliations
References
Timeline
Generic

Kenneth Key

Salem

Overview

5
5
years of professional experience

Work History

Sales Manager

Coin Shop
Deltona
01.2018 - 05.2019
  • Provided leadership during times of organizational change or crisis situations.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Manager

Action Gator Tire
Sanford
01.2017 - 04.2018
  • Ensured compliance with industry regulations and company policies.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created detailed reports on service activities for senior management review.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Resolved customer complaints in a timely manner.
  • Maintained records of all customer interactions and transactions.

Service Manager

Boulevard Tires & Service
DeLand
01.2014 - 12.2017
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Implemented customer feedback mechanisms to gather insights and improve service offerings.
  • Conducted regular training sessions for staff on new technologies and customer service best practices.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Utilized technology to streamline service operations and improve customer experience.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Created written estimates and obtained customer consent to proceed.
  • Addressed customer questions and concerns regarding products and services.

Skills

  • Customer service
  • Sales forecasting
  • Contract negotiation
  • Regulatory compliance
  • Performance management
  • Vendor management

Affiliations

I hunt,fish, and play golf. I enjoy helping people

References

References available upon request.

Timeline

Sales Manager

Coin Shop
01.2018 - 05.2019

Manager

Action Gator Tire
01.2017 - 04.2018

Service Manager

Boulevard Tires & Service
01.2014 - 12.2017

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Kenneth Key