KENNETH JACKSON
FLORISSANT
Summary
At Wells Fargo Advisors, I excelled as a Technology Services Specialist, mastering customer support and network troubleshooting. My proactive approach ensured high customer satisfaction and the seamless operation of IT infrastructure. I adeptly managed service delivery optimization, significantly enhancing system efficiency and reliability through innovative hardware and software solutions.
Overview
25
25
years of professional experience
Work History
Technology Services Specialist
Wells Fargo Advisors
12.1999 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed timely and effective replacement of damaged equipment.
- Used diagnostic tools to identify hardware and software failures. Replace, repair or upgrade non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
- Maintained office PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
Education
Associate of Applied Science - Certified Computer Technician
Computer Learning Center
Los Angeles, CASkills
- Customer support
- Workflow management
- Service delivery optimization
- Wireless networking
- Network troubleshooting
- Operating systems
- Hardware installation
- Firewall management
- Software installation
- LAN configuration
- Helpdesk administration
- Software configuration
- Mobile device management
- Access issue resolution
- Cable termination
- Telephone technical support
- Switches and routers
- Preventive Maintenance
- Ticket management
- Fault tracing
Timeline
Technology Services Specialist
Wells Fargo Advisors
12.1999 - Current
Associate of Applied Science - Certified Computer Technician
Computer Learning Center
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