Kenneth Hughes
Liberal
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Service Manager Online
Names and Numbers
11.2022 - Current
- Assisted in resolving customer inquiries and complaints to enhance satisfaction levels.
- Gained knowledge of customer service software to streamline issue tracking and resolution processes.
- Documented customer interactions accurately to maintain records for future reference and quality assurance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collected feedback from customers to identify areas for improvement in service offerings and processes.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Kept accurate records to document customer service actions and discussions.
MEDICAL LEAVE
DOUBLE KNEE REPLACEMENT
03.2022 - 04.2023
Recruiter
ManpowerGroup
10.2020 - 12.2021
- Developed and executed targeted recruitment strategies to attract top talent across various sectors.
- Collaborated with hiring managers to identify staffing needs and define job requirements effectively.
- Managed full-cycle recruitment process, from sourcing candidates to facilitating interviews and offers.
- Implemented innovative sourcing techniques leveraging social media platforms and professional networks.
- Analyzed recruitment metrics to drive continuous improvement in hiring processes and outcomes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Parts Counter Specialist
J B Hunt Tranport
04.2018 - 07.2020
- Managed inventory levels and ensured accurate stock availability for customer orders.
- Assisted customers in selecting parts, providing expert recommendations based on needs.
- Processed incoming and outgoing shipments, maintaining organization and accuracy in documentation.
- Coordinated with suppliers to expedite part deliveries and resolve discrepancies effectively.
- Led initiatives to enhance customer satisfaction through responsive service and follow-up actions.
- Processed special orders quickly, meeting customer needs while maintaining profitability for the company.
- Conducted regular physical inventory counts, ensuring data integrity within the inventory management system.
- Managed warranty claims effectively, liaising between customers and manufacturers to resolve issues smoothly.
Service Writer
Southern States TOYOTAlift
05.2015 - 09.2017
- Collaborated with technicians to diagnose service needs and provide accurate repair estimates.
- Managed customer inquiries and scheduled service appointments efficiently.
- Documented service history and maintained accurate records in dealership management software.
- Developed strong relationships with customers, ensuring satisfaction and repeat business.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Purchasing Clerk
PepsiCo
12.2009 - 01.2015
- Managed procurement processes to ensure timely acquisition of materials and supplies.
- Oversaw vendor relationships, negotiating contracts for optimal pricing and service quality.
- Utilized inventory management systems to track stock levels and reorder supplies efficiently.
- Coordinated purchase orders, verifying accuracy and compliance with company policies.
- Verified accuracy of bills of lading, contracts, and purchase requests.
- Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
- Evaluated proposals from potential vendors, ensuring selection based on quality, service, and pricing factors.
CORPORATE PARTS MANAGER
Raymond Handling Consultants
03.1997 - 09.2009
- Managed inventory levels to optimize parts availability and reduce lead times.
- Developed and implemented efficient parts ordering processes, enhancing operational workflows.
- Trained staff on best practices for inventory management and system usage.
- Oversaw vendor relationships, negotiating contracts to ensure competitive pricing for parts procurement.
- Led cross-departmental initiatives to streamline parts delivery processes, improving overall service efficiency.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Storekeeper
US Navy
11.1989 - 11.1996
- Managed inventory levels to ensure availability of essential stock items.
- Supervised receiving and distribution processes to optimize workflow efficiency.
- Trained staff on proper handling and storage techniques for products.
- Implemented organization systems for improved item retrieval and accessibility.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
Education
High School Diploma -
MURFREESBORO HIGH SCHOOL
Murfreesboro, AR05-1989
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Cash handling
- Training and mentoring
- Quality assurance
- Account management
Certification
FORKLIFT LICENSE
Timeline
Customer Service Manager Online
Names and Numbers
11.2022 - Current
MEDICAL LEAVE
DOUBLE KNEE REPLACEMENT
03.2022 - 04.2023
Recruiter
ManpowerGroup
10.2020 - 12.2021
Parts Counter Specialist
J B Hunt Tranport
04.2018 - 07.2020
Service Writer
Southern States TOYOTAlift
05.2015 - 09.2017
Purchasing Clerk
PepsiCo
12.2009 - 01.2015
CORPORATE PARTS MANAGER
Raymond Handling Consultants
03.1997 - 09.2009
Storekeeper
US Navy
11.1989 - 11.1996
High School Diploma -
MURFREESBORO HIGH SCHOOL
Similar Profiles
Mosha KingMosha King
Customer Service at MASA Global, MASA MTS and MASA TRS Are Registered Trade Names andCustomer Service at MASA Global, MASA MTS and MASA TRS Are Registered Trade Names and
Ella BischoffElla Bischoff
Basketball Coach Volunteer at Holy Names AcademyBasketball Coach Volunteer at Holy Names Academy
MADELEINE HOLZMAN-KLIMAMADELEINE HOLZMAN-KLIMA
Interim Head Rowing Coach at Holy Names AcademyInterim Head Rowing Coach at Holy Names Academy
Lara MaxwellLara Maxwell
Legal Assistant at Jason E. Maxwell, Attorney At LawLegal Assistant at Jason E. Maxwell, Attorney At Law
Sylvia OrozcoSylvia Orozco
Paraprofessional at USD480Paraprofessional at USD480