Kennason Glenn
Mountain Grove
Summary
Dynamic professional with a proven track record at Community First Banking Company, excelling in customer service and cash handling. Leveraged relationship-building and time management skills to enhance customer satisfaction and streamline operations. Achieved significant improvements in client loyalty and operational efficiency, demonstrating a commitment to expanding knowledge and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
YMCA
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
CSR
Community First Banking Company
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Ran Yellow Hammer Fraud Detective. Calling customers about transactions that look suspicious everyday.
Loan Administrator
Community First Banking Company
08.2022 - Current
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
- Developed strong relationships with clients, resulting in repeat business and referrals for the bank.
- Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
- Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.
- Supported loan officers in obtaining necessary documentation for successful loan applications.
- Tracked financial statements and tax returns for all large borrowers over three branches.
Teller
Community First Banking Company
03.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Education
Associate Of General Studies -
Ozarks Technical Community College
Springfield, MO05.2023
High School Diploma -
Mountain Grove High School
Mountain Grove, MO06.2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Relationship building
- Always wanting to expand knowledge
Timeline
Loan Administrator
Community First Banking Company
08.2022 - Current
Teller
Community First Banking Company
03.2021 - Current
Front Desk Receptionist
YMCA
CSR
Community First Banking Company
Associate Of General Studies -
Ozarks Technical Community College
High School Diploma -
Mountain Grove High School
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