Kenitra Sykes
St Louis
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
5
5
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Cashier
Motomart@fkg oil
Spanish Lake
10.2024 - Current
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained accurate records of transactions using the point-of-sale system.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Complied with all health and safety regulations while performing job duties.
- Resolved customer complaints in a professional manner.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Addressed customer questions and concerns regarding products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
Administrative Assistant
Building Systems Technology
Hazelwood
02.2023 - 10.2024
- Scheduled appointments between clients and customers and internal staff members
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Managed office supplies inventory and placed orders when necessary.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Service Cashier
Gulf@beeline
Jefferson City
06.2020 - 02.2024
- Maintained accurate records of transactions using the point-of-sale system.
- Balanced cash drawers at the end of each shift.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted customers with locating merchandise within the store.
- Greeted customers and provided friendly customer service.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Addressed customer questions and concerns regarding products and services.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Collected credit card and cash payments to complete transactions for customer orders.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
Education
Riverview Gardens Senior High School
Bellfontaine, MOSkills
- Cash register operation
- Point of sale systems
- Transaction processing
- Customer service
- Cash handling
- Resolved some customers issues
- Inventory
Timeline
Customer Service Cashier
Motomart@fkg oil
10.2024 - Current
Administrative Assistant
Building Systems Technology
02.2023 - 10.2024
Customer Service Cashier
Gulf@beeline
06.2020 - 02.2024
Riverview Gardens Senior High School